Z6_41I02JG0K0UL90AFT06T9C2046

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HP Customer Support - Let HP identify my products

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HP Customer Support

Select your model

Let HP find my products

Identify now

HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?

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DMD Pre Trigger Detect my products

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HP Customer Support product identification

< Go back to manual product selection

Why didn't HP find my product?

Reasons why HP Product Detection may not have found your product:

Devices must be powered on to be identified.
Devices must be connected either wirelessly or via USB.
HP checks first for recently cached products; 'Retry' the check to find new devices
HP can only identify HP-branded products.
HP can only identify: printers, laptops, tablets, mobile devices, desktops, monitors, scanners, and calculators.

HP is identifying your products, please wait.

If you are prompted about the HP Web Product Detection application, you must choose the ‘open' option in order to allow HP to identify your products. On the next prompt choose ‘OK’ to start product detection.

HP could not identify your products

We're sorry. An error has occurred and the system has timed out. Wait a minute and try again.

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HP has identified your device

Select a product to continue.

If you don't see the products you expected, try running the detection tool again. Retry
Why didn't HP find my product?

Local

Network

After adding products, visit your dashboard to learn more.

Go to My Dashboard

Follow the directions below to install and run HP Web Products Detection tool.

Installation Instructions

Click the 'HPSupportSolutions... msi' in the lower left corner of the browser window.
If a File Download Security Warning appears, click 'Run' to install the framework.
If User Account Control appears, click 'Yes' to install the framework.

Once installed, click next to run the product detect.

Installation Instructions

HP Web Products Detection Tool has not yet been installed

This application is necessary to use this feature.

Follow the instructions on the screen for help with installation before choosing 'Next'.

HP could not identify your products

If you don't see the products you expected, try running the detection tool again.

Why didn't HP find my product? Common things to check:

Devices must be powered on to be identified.
Devices must be connected either wirelessly or via USB.
HP checks first for recently cached products; 'Retry' the check to find new devices
HP can only identify HP-branded products.
HP can only identify: printers, laptops, tablets, mobile devices, desktops, monitors, scanners, and calculators.

HP is identifying your products, please wait.

Identifying...

Please note: To be detectable, products must be powered on and connected wirelessly or via USB.

The HP application for product detection is missing on your system or needs to be updated.

Choose 'Next' to start the download of the HP Support Solutions Framework containing the latest product detection application.

By choosing to install, I agree to HP's terms and conditions on data collection. Learn more

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Country/Region: Flag

United States