hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    AC Power Cord Safety Recall and Replacement Program

     

    View article
    Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

This document pertains to HP PCs with a High-Definition Multimedia Interface (HDMI) connector.
When connecting your computer to an HDMI device, such as a monitor, TV, or surround sound speakers, you might encounter display or sound issues. Use the information in this document to check your settings and to troubleshoot specific problems.
Use the correct HDMI cable for your HDMI device
Most HDTV devices have more than one HDMI input port, therefore it is very important that the HDMI display's input source is set to the same HDMI port that is connected to your computer, for example HDMI 2 to HDMI 2.
If your computer and HDMI device use different cable types, you can purchase adapters. See Overview of HDMI and DVI Connections for PCs for more information.
Figure : HDMI cable connector
Image of the plug on an HDMI cable
Figure : HDMI 19-pin port (Normal)
HDMI 19-pin (Normal)
Select HDMI sound output as the default audio device
Windows outputs sound to only one device at a time. Select the desired output device by setting the default device. The sound then changes to the correct devices as cables are connected or disconnected. When switching between the sound on the computer and the sound on an external monitor or TV, open the sound devices to ensure the correct output device is selected.
If the device has not already been configured, the HDMI output does not display in the sound properties unless an HDMI cable is connected between an HDMI device and the HDMI port on the computer.
  note:
Depending on the operating system and the type of sound chip, the images displayed in this document might differ from what you observe when following these instructions on your computer.
Use the steps below to configure the audio output when an HDMI cable is connected. This will allow you to select HDMI as the default when you are using an HDMI connection. When you are not using an HDMI connection, the sound settings default to your computer's speakers and headphones.
  1. Connect the HDMI cable to your computer and to your output device.
  2. Right-click the Volume icon on the taskbar.
  3. Click Playback Devices.
    The Sound window opens.
  4. On the Playback tab, select Speakers and Headphones, and then click Set Default.
    Figure : Sound window - Speakers and Headphones
    Playback tab with Speakers and Headphones selected
  5. Select the High Definition Audio Device selection, for example ATI HDMI Output. Then click Set Default.
    Figure : Sound window example - ATI HDMI Output
    Playback tab with ATI HDMI Output selected
  6. Right-click HDMI Output, then select Show Disconnected Devices. The HDMI cable must be connected when it is configured.
  7. To view all the available sound devices, right-click any device shown in the Sound window and select the Show Disabled Device and Show Disconnected Devices options.
Use the Windows Sound troubleshooter
To open the Sound troubleshooter, use the following steps:
  1. In Windows, search for and open Troubleshooting.
  2. Under Hardware and Sound, click Troubleshoot audio playback.
      note:
    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
    Figure : Troubleshooting audio playback
     Troubleshooting audio playback
  3. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
    Figure : Running the Sound troubleshooter for audio playback
    Running the Sound troubleshooter for audio playback
  4. Select the device you want to troubleshoot and click Next.
  5. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
Perform a hard reset and update the device drivers
Before troubleshooting a specific issue, always perform a hard reset and update the device drivers on the computer using the following steps.
Troubleshoot specific HDMI issues
Find your HDMI issue in the following topics and use the suggestions to troubleshoot your issue.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...