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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information
    We are upgrading our website

    If you experience errors during this time, please try again later. 

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Printers - Web Services Stop Working

This document is for select older HP printers.
As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:
  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
Review the following for more information.

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Country/Region: Flag United States

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