hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Web Services Stop Working

    on certain HP Printers, ePrint and Printer Apps are affected. For more information;

    View article
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Troubleshoot a USB Printer Connection

This document is for HP printers with a USB cable connection.
If the computer is unable to detect the printer over a USB connection, restart the computer, the printer, and check the cable connection.
  1. Turn off the printer and your computer, and then disconnect the USB cable from the computer.
  2. Inspect the cable.
    • Look for any damage. If the cable is damaged, replace the cable.
    • Check the length of the cable. If the cable is more than 3 m (9 ft 10 in) in length, replace the cable with one that is shorter.
  3. Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.
  4. Make sure the cable is fully secured to both ports.
  5. Turn on the computer, and then wait for the computer to complete the startup.
  6. Turn on the printer.
    • Windows: Wait for the computer to install the new device.
    • Mac: Add the printer, if you have not already done so.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...