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HP Customer Support - Knowledge Base

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  • Information
    Web Services Stop Working

    on certain HP Printers, ePrint and Printer Apps are affected. For more information;

    View article
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - Troubleshoot a Wi-Fi Printer Connection

This document is for HP printers with a wireless connection.
If the computer is unable to detect the printer over a Wi-Fi connection, restart the printer, computer, and router, and then make a new connection.
note:
When troubleshooting a connection to your wireless network, make sure you are connecting your printer directly to the wireless network and not through a wireless extender.

Step 1: Restart your devices

To prepare your printer for a wireless connection, restart the printer, computer, and router.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router.
    note:
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.
Your printer and network are ready to make a new connection. Continue to the next step.

Step 2: Connect the printer to your network

Connect the printer to your network using the HP wireless setup wizard (for printers with a touchscreen control panel), WPS (if supported by your router), or the HP Smart software.
note:
You cannot connect to a printer over restricted guest networks, such as those in many hotels and dorm rooms. Instead, connect directly to the printer's Wi-Fi Direct connection, if available.

Step 3: Print a Wireless Network Test Report

Go to HP Customer Support, select your printer model, and then search for "Printing Self-Test Pages." Print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.
If the wireless connection issue persists, go to the HP Wireless Print Center (in English) for more information.

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Country/Region: Flag United States

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