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HP Customer Support - Knowledge Base

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A 'Paper jam or misfeed' Message Displays for HP Photosmart D7560 Printer

Issue

While printing, the product stops feeding pages, and a Paper jam or misfeed message appears on the product control panel display.

Solution

Step one: Remove any loose paper

Remove all loose paper from the input tray and the output tray.
  caution:
Do not remove jammed paper at this stage.

Step two: Clear the jam from the back of the printer

The attention and power lights will blink simultaneously to indicate that there might be a paper jam. Follow these steps to remove the paper jam from the back of the product.
  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.
    Figure : Removing the rear door
  2. Gently pull the jammed paper out of the rollers.
      caution:
    If the paper tears when being removed from the rollers, check the rollers and wheels for the torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
  3. Replace the rear door. Gently push it forward until it snaps into place.
    Figure : Replacing the rear door
  4. Touch OK.

Step three: Clean the rollers

  1. Turn off the product and remove the power cord.
  2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.
    Figure : Removing the rear door
  3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it.
  4. Clean the rollers to remove any dust or dirt buildup by rotating them upwards while using moderate pressure; pressing the damp lint-free cloth against them.
    Figure : Paper rollers
  5. Replace the rear door. Gently push it forward until it snaps into place.
    Figure : Replacing the rear door
  6. Plug the power cord back in, and turn the product on.

Step four: Remove jammed paper from the front of the printer

The carriage might stick on the right side, the left side, or in the middle of the product. The carriage contains the printhead and the cartridges, and it moves from left to right during printing.
Figure : The carriage
Top view of the  carriage.
IMPORTANT: Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  1. Reconnect the power cord to the back of the product.
  2. Press the Power button () to turn on the product.
  3. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
    Figure : Open the cartridge door
    Illustration opening the carriage door
  4. With the product turned on, disconnect the power cord from the back of the product.
  5. Unplug the power cord from the power source or electrical outlet.
      warning:
    You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.
  6. Check for any paper or objects that might be stopping the carriage.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  7. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
      Figure : Paper jam on the right side
      Paper jammed inside the product on the right side.
      Figure : Paper jam on the right side in the Service Station area
      Paper jammed inside the Service Station area
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
      Figure : Paper jam on the left side
      Paper jammed inside the product on the left side.
      Figure : Paper jam on the left side
      Paper jammed inside the product on the left side.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  8. Remove any loose paper or obstructions found.
  9. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  10. Close the carriage access door.
  11. Reconnect the power cord to the product and to the power source.
  12. Reconnect the USB cable to the product.
  13. Press the Power button () to turn the product on.

Step five: Reload paper and test the printer

After removing the jam and cleaning the rollers, do the following to make sure that the product is still functioning properly.
  1. Reload plain paper in the main input tray.
  2. Try printing a document.

Step six: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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