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Blinking Lights on the HP PSC 1500 and Photosmart C3100 All-in-One Printer Series

Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
note:
An E might also appear in the Number of Copies display. This is an additional indication that there is an issue with the product that needs to be resolved. The presence of an E, however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes.
    Illustration of the product control panel with the lights called out
  1. Check Paper light
  2. Check Cartridge light
  3. Start Copy lights
  4. Power light

Issue: All lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinking
  • Check Paper light: Blinking
  • Check Cartridge light: Blinking
  • Start Copy lights: Both are blinking
All lights are blinking
The Power light is blinking
Illustration: All lights are blinking
Illustration: Power light is blinking
Cause: The product has a fatal error.

Issue: The Check Cartridge and the Start Copy lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:
  • Power light: On
  • Check Paper light: Off
  • Check Cartridge light: Blinking
  • Start Copy lights: Either or both are blinking
The Cartridge and both Start Copy lights are blinking
The Cartridge and Black Start Copy lights are blinking
The Cartridge and Color Start Copy lights are blinking
Image of the Cartridge and both Start Copy lights are blinking
Image of the Cartridge and Black Start Copy lights are blinking
Image of the  Cartridge and Color Start Copy lights are blinking
Causes
  • The cartridge access door is open.
  • The cartridges are missing.
  • The cartridges are not installed properly.
  • The protective tape is still on a cartridge.
  • A cartridge is empty.
  • A cartridge is defective.

Issue: The Check Paper light is blinking

In this error condition, the following blinking lights pattern displays on the control panel:
  • Power light: On
  • Check Paper light: Blinking
  • Check Cartridge light: Off
  • Start Copy lights: Both are on
The Check Paper light is blinking
The Power light is on
Illustration: the Check Paper light is blinking
Illustration: the Power light is on
Causes:
  • The paper tray is empty.
  • A paper jam has occurred.
  • The paper in the tray does not match the driver setting.

Issue: The Check Paper and the Check Cartridge lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:
  • Power light: On
  • Check Paper light: Blinking
  • Check Cartridge light: Blinking
  • Start Copy lights: Both are on
The Check Paper and the Check Cartridge lights are blinking
The Power light is on
Illustration: The Check Paper and the Check Cartridge lights are blinking
Illustration: the Power light is on
Cause: The product has a carriage stall or jam.

Issue: The Check Paper, Check Cartridge, and Power lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinking
  • Check Paper light: Blinking
  • Check Cartridge light: Blinking
  • Start Copy lights: Both are on
The Check Paper and Check Cartridge lights are blinking
The Power light is blinking
Illustration: The Check Paper and Check Cartridge lights are blinking
Illustration: Power light is blinking
Cause: The product has a scanner failure.

Issue: The Power light blinks quickly for three seconds, and then stays on

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinks for three seconds, and then stays on
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Both are on or blinking
The Start Copy lights are on or blinking
The Power light blinks for three seconds, and then stays on
Illustration: Start Copy lights are on or blinking
Illustration: Power light blinks three seconds, and then stays on
Cause: The product is processing a print, copy, or scan task, or a maintenance task such as an alignment.

Issue: The Power light blinks quickly for 20 seconds, and then stays on

In this error condition, the following blinking lights pattern displays on the control panel:
Also, the product does not respond when you press the Scan button .
The following control panel light pattern displays:
  • Power light: Blinks for twenty seconds, and then stays on
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Both are on or blinking
The Start Copy lights are on or blinking
The Power light blinks for 20 seconds, and then stays on
Illustration: Start Copy lights are on or blinking
Illustration: Power light blinks twenty seconds, and then stays on
Cause: The user pressed the Scan button and the computer did not respond.

Issue: The Power light is blinking and the Start Copy lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinking
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Both are On
The Start Copy lights are on
The Power light is blinking
Illustration: Start Copy lights are on
Illustration: Power light is blinking
Cause: The product is starting up.

Issue: The Power light is on and the Start Copy lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: On
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Both are On
The Start Copy lights are on
The Power light is on
Illustration: Start Copy lights are on
Illustration: Power light is on
Cause: The product is ready for a task.

Issue: The Start Copy Black light and the Power light are blinking

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinking
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Black is Blinking
The Start Black Copy light is blinking
The Power light is blinking
Illustration: Start Black Copy light is blinking
Illustration: Power light is blinking
Cause: The product is processing a black-and-white copy job.

Issue: The Start Copy Color light and the Power light are blinking

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: Blinking
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Color is Blinking
The Start Copy Color light is blinking
The Power light is blinking
Illustration: Start Color Copy light is blinking
Illustration: Power light is blinking
Cause: The product is processing a color copy job.

Issue: All the lights are off

In this normal condition, the following blinking lights pattern displays on the control panel:
  • Power light: Off
  • Check Paper light: Off
  • Check Cartridge light: Off
  • Start Copy lights: Off
Illustration of the product control panel will all lights off
Cause: The product does not turn on.

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