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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper

Issue

An 'Out of paper' message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it.
Important: You must follow these solutions in the order presented to resolve the issue.

Service the All-in-One

Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page or photo.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag United States

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