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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after upgrading to macOS Catalina 10.15?

    Make sure you have the latest Catalina version 10.15.3 installed. Check now 

    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Products - My Operating System Is Not Listed

If you do not see the version of your operating system (OS) listed, HP does not have any downloadable software or drivers for your product.
Many issues can be resolved by ensuring that you have both the latest OS version supported for your HP product and the latest HP driver updates. HP recommends that you install all updates from your OS vendor.
  caution:
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors. If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website. Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.
note:
You might be able to find your printer driver at 123.hp.com. In addition to the options listed in this support document, you can visit the HP Support Forum to ask the support community about the software or driver you are looking for.

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Country/Region: Flag United States

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