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HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

This document pertains to HP notebooks using Windows 10.
A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. On some notebooks, the right side of the TouchPad has a vertical line that indicates a scroll function. Additionally, two or more buttons that function as left and right buttons on a conventional mouse pointing device usually accompany the TouchPad. On ClickPads, taping the lower left or lower right corners functions as left or right buttons on a conventional mouse pointing device.
Depending on your hardware and version of Windows 10, and some graphics and information in this document might vary slightly. Because Touchpads and Clickpads are very similar the instructions and graphics below, with very few exceptions, are interchangeable. Some settings might not apply to both, but the steps are similar.
Example TouchPad - Not all features are available on all PCs.
    A full-featured Touchpad.
  1. TouchPad LED
  2. Touch-sensitive area
  3. Left-click button
  4. TouchPad on/off button
  5. Vertical scroll zone
  6. Right-click button
Example ClickPad
Example ClickPad
The TouchPad can be configured to interpret various gestures on its surface as different actions. For example, if the TouchPad has been configured to do so, a two-finger leftward swipe while browsing a website takes you to a previously viewed page; or, double-tapping the TouchPad while the cursor hovers over a text file opens the file in your default text editor.
You can adjust the sensitivity of the TouchPad, enable or disable the features and gestures, and change the functionality of the buttons.
HP constantly improves its products and provides software updates. HP recommends periodically checking for software, drivers, and system BIOS updates to ensure you get the maximum functionality out of your notebook and TouchPad pointing device. To learn how to find the latest software and drivers, please see the section Updating the driver through Windows Update or the HP document Obtaining Software and Drivers.

Common TouchPad gestures

The most commonly used TouchPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most TouchPad models and software can perform all the gestures listed. In some cases these features are disabled in the TouchPad software, and only need to be enabled or configured.
Swipe your finger across the TouchPad to move the cursor on the screen.
Tap the TouchPad once to single-click and twice to double-click the cursor.
To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them.
TouchPad rotation only works in those applications that already have a rotate function, such as a photo browser.
To drag-and-drop an item, tap the TouchPad twice to select the item, swipe your finger to move it, and then lift your finger to release it.
To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.
To zoom-in or -out while working in a window, place two fingers on the TouchPad and move them outward to zoom-in and inward to zoom-out.
TouchPad zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.

Disabling the TouchPad

Follow these steps to disable the Touchpad when an external USB mouse is attached. You can also determine if the taskbar has a Touchpad icon and how it appears.
  1. In the Windows search box, type TouchPad.
    From the results list click TouchPad settings.
  2. Click Additional settings.
    Clicking Additional settings on the Touchpad window
  3. To disable the Touchpad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.
    Disabling the Touchpad when a USB mouse is in use
  4. To determine if the icon for the Touchpad is displayed in the taskbar, and if it is, how it appears, make the appropriate selection under Tray Icon.
    Tray Icon settings

Opening the Touchpad Settings

TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual settings.
  1. In the Windows search box, type TouchPad.
    From the results list click TouchPad settings.
  2. Click Additional settings.
    Clicking additional settings
  3. Click the TouchPad Settings or the ClickPad Settings tab . If you have a Synaptics device, the tab includes the Synaptics icon and might vary from the graphic.
    ClickPad settings
  4. You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.
    Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.
    ClickPad Properties page
  5. The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.
    • The left side of the window lists gestures and actions. Click to highlight individual gesture or action. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.
    • The lower right side shows the finger movement associated with the gesture or action.
    • The upper right side shows the on-screen response to the finger movements.
  6. Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

Button clicking using a TouchPad

The TouchPad has dedicated left- and right-click buttons give you the same functionality as the buttons on an external pointing device. The ClickPad uses the lower left and lower right side of the pad as the left- and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen. Clicking and tapping are enabled and pre-configured by default.
Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

Scrolling using a ClickPad

Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.

Navigating using multi-finger gestures

MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application. To customize these gestures from the properties page, click the Arrow icon , to the left of the MultiFinger Gestures checkbox to open the MultiFinger options. If the checkbox next to MultiFinger Gestures does not contain a check mark, click the checkbox until a check mark displays.

Adjusting TouchPad or ClickPad pointing sensitivities

Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity, Momentum, and Accessibility features.
To customize these settings from the properties page, click the Arrow icon to the left of Pointing to open the Pointing options.

Turning all ClickPad gestures off and on

If you want the TouchPad or ClickPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.
To turn all gestures off:
  1. From the taskbar, find and right-click the ClickPad icon, or other pointing device icon in the Windows system tray.
    Opening the ClickPad settings
  2. Uncheck Enable Gestures.
    Enable Gestures unchecked
To turn gestures back on, replace the check by Enable Gestures in the pop-up menu.

Troubleshooting when TouchPad does not work

There are several options for troubleshooting your TouchPad when it is not working. Use the following steps, until a solution is found.
  1. On some touchpads you can turn on or off the TouchPad by double tapping in the upper left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off.
    TouchPad On/Off Switch
  2. Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset. A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
  3. Be sure you have the latest drivers for your TouchPad. Use the following steps to install the latest drivers.
    1. Go to the HP Drivers and Downloads webpage. Enter your computer model number and then click Go.
    2. Select your computer model from the list of results.
    3. Select your operating system from the drop down menu and then click Next.
    4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
    5. Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
    6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
  4. Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 10 and 8).

Opening the Mouse properties

Mouse configuration options are located on the TouchPad or ClickPad properties page. Use the following steps to open the properties page and enable or disable individual settings for the mouse.
  1. In Windows, search mouse.
    From the results list click Change your mouse settings.
  2. Click Additional mouse options.
    Devices window in Setting with Additional mouse options selected
  3. On the Mouse Properties window, select Buttons, and then Other Pointing Devices, or your specific mouse, from the drop down menu.
    Mouse Properties window with Other Pointing Devices selected
    Select the desired settings for your mouse.
    • Buttons - to select settings for the buttons: for right or left hand, clicking speed, and other settings.
      Mouse button settings
    • Pointers - to customize the pointer features to your own preferences.
      Settings for the on-screen pointer
    • Pointer Options - to select settings such as pointer (or cursor) speed, trails and other settings.
      Settings for the speed, and other settings, of the cursor or pointer
    • Wheel - to select settings for vertical or horizontal scrolling.
      Vertical and horizontal scrolling settings
    • Hardware - to view information about the mouse.
      Device properties of the hardware






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