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HP Pavilion 14-al000, 14-av000, 15-au500, 15-au000, 15-aw000, 15-bc000, OMEN by HP 15-ax000 and HP 17-w000 Notebook PCs - Volume Level Changes Automatically and Decreases to a Low Level

The volume level changes automatically and decreases to a very low level. Changing the volume level rapidly during audio playback causes the audio to be distorted.
The information in this document applies to the following:
  • HP Pavilion 14-al000 Notebook PC series
  • HP Pavilion 14-av000 Notebook PC series
  • HP Pavilion 15-au500 Notebook PC series
  • HP Pavilion 15-au000 Notebook PC series
  • HP Pavilion 15-au000 Notebook PC series (Touch)
  • HP Pavilion 15-aw000 Notebook PC series
  • HP Pavilion 15-aw000 Notebook PC series (Touch)
  • HP Pavilion 15-bc000 Notebook PC series
  • HP Pavilion 15-bc000 Notebook PC series (Touch)
  • OMEN by HP 15-ax000 Laptop PC
  • OMEN by HP 17-w000 Laptop PC
To resolve this issue, download and install the following SoftPaq to update the audio driver:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek High-Definition (HD) Audio Driver
Version: 6.0.1.7801
Revision: C
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

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