hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Web services (e.g. ePrint) stop working?  Digital certification might have expired. Update your printer’s firmware

    Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP OfficeJet 8600, 8610/20/30/40/60 Printers - 'Carriage Jam' Error

This document is for the following printers.
HP OfficeJet 8600 Series Printer
HP Officejet Pro 8625 e-All-in-One Printer
HP Officejet Pro 8610 e-All-in-One Printer
HP Officejet Pro 8630 e-All-in-One Printer
HP Officejet Pro 8615 e-All-in-One Printer
HP Officejet Pro 8640 e-All-in-One Printer
HP Officejet Pro 8616 e-All-in-One Printer
HP Officejet Pro 8660 e-All-in-One Printer
HP Officejet Pro 8620 e-All-in-One Printer
A 'Carriage Jam: Clear carriage jam' message displays on the printer control panel. The carriage, which holds the cartridges, stalls in the printer. A paper jam might have occurred previously.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...