HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

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HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

This document applies to HP printers supported in Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP.

Free tools to help you maintain your HP printer or fix common printing and scanning problems in Windows.

HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

note:

HP Print and Scan Doctor 5.0 is compatible with Windows 7 and later operating systems. When downloading HP Print and Scan Doctor on a computer with Windows Vista or earlier, a message displays directing you to download version 4.9, which is similar.

The automatic solutions and instructions provided by HP Print and Scan Doctor can be very effective for resolving many types of printing and scanning problems. HP Print and Scan Doctor is easy to use and comes with its own instructions. To learn more about HP Print and Scan Doctor, see Using Print and Scan Doctor to Help Resolve Printer Issues (Windows).

Figure : HP Print and Scan Doctor

HP Support Assistant

HP Support Assistant is software designed to help you maintain and troubleshoot an HP computer or printer. Use it to get the latest available software updates, read important messages, run diagnostics, troubleshoot problems, access product specifications, and even find out if your printer is still in warranty.

To open HP Support Assistant or to see if it is already installed, search Windows for HP, and then click HP Support Assistant from the list of search results.

To download and install HP Support Assistant, even on a non-HP computer, go to the HP Support Assistant web site (in English).

Once installed and open, add your printer to the list of your devices, and then click the picture of your printer to access many helpful troubleshooting tools.

Figure : HP Support Assistant: Main Window

Main screen for HP Support Assistant showing a computer and a printer as installed devices

Figure : HP Support Assistant: My Printer Window

HP Support Assistant showing My Computer view with the Diagnostics and tool tab selected

HP Toolbox

Many HP printers come with HP Toolbox software. It is installed with the full feature printer software.

To open HP Toolbox, open it from your full feature printer software.

Search Windows for HP, and select the name of your printer or HP Solution Center from the list of search results.
Open HP Toolbox:
- If HP Printer Assistant opens and you have an HP LaserJet printer, click Tools, and then click Advance Settings.
- If HP Printer Assistant opens and you have an HP Inkjet printer, click the Print and Scan tab, and then click Maintain Your Printer.
- If you have HP Solution Center, click Tools from the main screen, and then click Printer Toolbox.
Explore the various options that are available for your printer model by clicking each tab.

Figure : HP Toolbox (your window might look different)

The HP Toolbox window with the Device Services tab open

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HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

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