hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Resolving Printhead Problems and Ink System Failure

This document is for HP inkjet printers.
A Problem with Printhead, Printer Failure, Ink System Failure error message, or an alphanumeric code displays on the computer or printer control panel (for example, Error 0xc18a0001). The numbers and letters in the alphanumeric code vary. Some begin with ‘0x…’ while others begin with a ‘B’ or ‘C,’ but they are usually preceded by the word Error.
Examples of alphanumeric error codes (where ‘x’ in these errors could be any other number or letter) are:
B069A414
B3000008
B8000094
B8000170
B3FFxxxx
C05Dxxxx
C2FExxxx
0xc05d1281
0xc18a0001
0xc18a0201
0xc19ac3ff
0X61011BED
0XC19A003F
B06998FC
0xC05dxx
0xC18Axxx
00729Cxx
00729C98
0x610000f6
0x61011beb
0x61011bec
Different variations of these errors display based on the types of ink cartridges your printer uses. Choose the error message that displays to guide you to the correct troubleshooting steps.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...