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HP Customer Support - Knowledge Base

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  • Information

    ​Are you receiving unwanted flyers or ads on your printer?  Follow this checklist to stop these prints: Minimum Security Settings for Printers​

    Information

    For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

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HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays

This document is for HP Inkjet printers.
An error message with numbers and letters (alphanumeric code) displays, and there is no additional text describing the cause of the error.
There are many variations of alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you can still try the troubleshooting steps outlined in this document.
Examples of alphanumeric error codes (where x is any letter or number) are:
B069A414
B3000008
B8000094
B8000170
B3FFxxxx
C05Dxxxx
C2FExxxx
0xc05d1281
0xc18a0001
0xc18a0201
0xc19ac3ff
0X61011BED
0XC19A003F
B06998FC
0xC05dxx
0xC18Axxx
00729Cxx
00729C98
0x610000f6
0x61011beb
0x61011bec

Step 1: Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
  1. Turn on the printer.
  2. Wait until the printer is idle and silent before you continue.
  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges from the printer.
  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
  6. Wait at least 60 seconds.
  7. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to a wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  11. Reinsert the ink cartridges, and then close the ink cartridge access door.
  12. If you receive a prompt to print a calibration page, do so.
  13. If you disconnected the USB cable, reconnect it to the rear of the printer.
  14. Try to print.
    If the issue persists, continue to the next step.

Step 2: Service the printer

If the previous steps did not resolve the issue, service the printer.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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