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    ​Are you receiving unwanted flyers or ads on your printer?  Follow this checklist to stop these prints: Minimum Security Settings for Printers​

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HP Officejet Pro 6230 ePrinter Series - A 'Paper Jam or Tray Problem' Error Message Displays on the Computer

This document is for the HP Officejet Pro 6230 ePrinter series.
During a print job, the printer stops feeding pages, and the following error message displays on the computer:
'Paper Jam or Tray Problem
  • Remove any obstructions in the printer or anything blocking the trays.
  • Press the OK button below or the OK or Resume button on the printer when ready.
  • To cancel the print job, press the Cancel (X) button on the printer or click Cancel Print.'
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following solutions apply to both real and false paper jams.

This video shows how to clear a paper jam error on HP Officejet Pro 6230 ePrinter series

Solution one: Turn the printer off and then on again

Turning the printer off and then on partially resets the printer. Follow these steps to restart the printer, and then try to print a Printer Status Report.

Step 1: Turn the printer off and then on again

Follow these steps to turn off the printer, and then turn it on again.
  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
  2. Wait 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Press the Power button to turn on the printer.
    note:
    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Step 2: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.
  1. Load plain white paper into the input tray, and then pull out the tray extender on the output tray.
  2. Press and hold the Cancel button () for five seconds, and then release it. The test page prints.
    Figure : Example of a Printer Status Report
    Image: Example of a Printer Status Report

Solution two: Clear any jammed paper from the printer

Follow these steps in the order presented to clear any jammed paper from the printer, and then try to print a Printer Status Report.

Step 1: Clear any loose paper from the output tray

If any jammed paper is accessible from the output tray, follow these steps to remove the paper.
  1. Carefully remove any loose paper from the output tray.
  2. Check the rollers in the output tray for jammed paper.
  3. Use a flashlight to see the rollers in the printer.
  4. Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
  5. Remove any bits of paper or torn pieces of paper from the output tray rollers.

Step 2: Clear any jammed paper from the input tray

If any jammed paper is accessible from the input tray, follow these steps to remove the paper.
  1. Lift the output tray.
    Figure : Lift the output tray
    Image: Lift the output tray.
  2. Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.
      caution:
    Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Grasp under the handle of the input tray, and then pull out the tray.
    Figure : Pull out the input tray
    Image: Pull out the input tray.
  4. Press the latches on the left and right sides of the input tray, and then pull the tray toward you to remove it.
    Figure : Remove the input tray
    Image: Remove the input tray.
  5. Check the gap where the input tray was. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it.
      caution:
    Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
    Figure : Check the gap for jammed paper
    Image: Check the gap for jammed paper.
    note:
    Use a flashlight to thoroughly look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.
    Figure : Use a flashlight
    Image: Use a flashlight
  6. Make sure that there isn't anything underneath the printer, and that the surface under the printer is clean, flat, and level.
    note:
    A flat surface clear of obstructions prevents the input tray from bending when you push it in.
  7. Insert the input tray into the gap.
  8. Push the tray toward the printer until it locks into place, and then lower the output tray.
    Figure : Insert the input tray, and then lower the output tray
    Image: Insert the input tray, and then lower the output tray.

Step 3: Clear any jammed paper from the inside of the printer

Follow these steps to remove any jammed paper from the paper path and cartridge access area of the printer.
  1. Open the cartridge access door. The carriage might move to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
  3. Disconnect the USB or Ethernet cable from the rear of the printer, if either are connected to the printer.
  4. Locate the paper path cover, grasp the handle, and then lift up to remove it.
    Figure : Remove the paper path cover
    Image: Remove the paper path cover.
  5. Gently remove any jammed paper and bits of torn paper from the paper path. To avoid tearing any whole sheets of paper, pull the paper with both hands.
    Figure : Remove any jammed paper from the paper path
    Image: Remove any jammed paper from the paper path.
    note:
    Use a flashlight to thoroughly look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.
    Figure : Use a flashlight
    Image: Use a flashlight
  6. Replace the paper path cover. Press the cover down gently until it clicks into place.
    Figure : Replace the paper path cover
    Image: Replace the paper path cover.
  7. Manually move the carriage to the far right side of the cartridge access area, and then check for any jammed paper or objects on the left side of the print carriage.
  8. Grasp any jammed paper, and then pull it toward you.
    Figure : Remove the jammed paper from the left side of the print carriage
    Image: Remove the jammed paper from the left side of the print carriage.
    note:
    Use a flashlight to thoroughly look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.
    Figure : Use a flashlight
    Image: Use a flashlight
  9. Move the carriage to the far left side of the cartridge access area, and then check for any jammed paper or objects on the right side of the print carriage.
  10. Grasp any jammed paper, and then pull it toward you.
    Figure : Remove the jammed paper from the right side of the print carriage
    Image: Remove the jammed paper from the right side of the print carriage.
    note:
    Use a flashlight to thoroughly look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.
    Figure : Use a flashlight
    Image: Use a flashlight
  11. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the right, and then to the left.
  12. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door.
  13. Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable if you had either connected.
  14. Press the Power button to turn on the printer.
  15. Press the Resume button (), if it is blinking.

Step 4: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.
Before you begin to clean the rollers, gather the following materials:
  • A long, lint-free cotton swab
  • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
  • Distilled, filtered, or bottled water (tap water might damage the printer)

Step 1: Clean the rollers inside the printer

Follow these steps to clean the rollers inside the cartridge access area to remove dust, paper fiber, and other debris that might accumulate on the rollers and cause paper jams and paper feed issues.
  1. Open the cartridge access door. The carriage might move to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door.
  2. Press the Power button to turn off the printer.
  3. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  4. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.
  5. Locate the paper path cover, grasp the handle, and then lift up to remove it.
    Figure : Remove the paper path cover
    Image: Remove the paper path cover.
  6. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
  7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Clean the rollers in the paper path access area
    Image: Clean the rollers in the paper path access area
  8. Allow the rollers to dry completely (approximately 10 minutes).
  9. Replace the paper path cover. Press the cover down gently until it clicks into place.
    Figure : Replace the paper path cover
    Image: Replace the paper path cover.
  10. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door.

Step 2: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.

Solution four: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which might clear a false paper jam error, and then try to print a Printer Status Report.

Step 1: Reset the printer

Follow these steps to reset the printer.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Step 2: Print a Printer Status Report

Try to print a Printer Status Report to make sure that the hardware functions correctly.

Solution five: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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