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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 7500A (E910a and E910c) Wide Format e-All-in-One Printers

Issue

A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.
You might also experience the following symptoms:
  • The product won't print.
  • The print job stops unexpectedly.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Flag United States

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