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HP Officejet Printers - 'Missing or Failed Printhead' Error

This document is for the following printers.
HP Officejet 6100 ePrinter - H611a
HP Officejet 7610 Wide Format e-All-in-One Printer
HP Officejet 6600 e-All-in-One Printer - H711a/H711g
HP Officejet 7612 Wide Format e-All-in-One
HP Officejet 6700 Premium e-All-in-One Printer - H711n
HP Officejet Pro 3610 Black & White e-All-in-One Printer
HP Officejet 7110 Wide Format ePrinter - H812a
HP Officejet Pro 3620 Black & White e-All-in-One Printer
HP OfficeJet 7510 Wide Format All-in-One Printer
A Missing or Failed Printhead error message displays on the printer control panel or computer, indicating an ink system failure. The printer does not print.

Step 1: Reset the printer

Resetting the printer can reset the connection with the printhead and clear any error messages.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 2: Service the printer

If the instructions in this document did not resolve the issue, service the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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