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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Printers - Printer Setup Using Bluetooth Smart (Bluetooth Low Energy)

This document is for HP printers that support Bluetooth Smart and Android smartphones or tablets with Bluetooth v4.0 and later and the HP ePrint app installed.
Bluetooth Smart, also called Bluetooth Low Energy, is used to connect an Android phone or tablet to your printer through the HP ePrint app. You can then use the HP ePrint app to print photos, documents, webpages, and emails, or print from cloud services such as Dropbox or Google Drive.
  note:
Pairing your Android device using the printer’s Bluetooth Smart signal does not enable Bluetooth printing. Although Bluetooth pairing is possible between your Android device and the printer, Bluetooth Smart and traditional Bluetooth pairing are two different features. Bluetooth Smart helps the HP ePrint app locate and connect your printer, and then print jobs are completed over your Wi-Fi network or the Wi-Fi Direct connection.
For an overview of all Bluetooth printing options HP supports and to review lists of compatible printers, go to HP Printers - Bluetooth Printing Guide.
Step 1: Set up the printer
On the printer control panel, make sure the Bluetooth Smart and Wi-Fi Direct features are turned on.
  1. On the printer control panel, touch the Wi-Fi Direct icon .
  2. Touch the Settings icon , and then make sure the Wi-Fi Direct feature is on.
  3. Touch Connection Method, and then make sure Automatic is turned on.
      note:
    If you select Manual, a prompt displays on the printer control panel to confirm the printer connection. If you do not confirm the connection, you cannot print.
  4. Return to the home screen, and then touch the Settings or Setup icon .
  5. Find Bluetooth Low Energy or Bluetooth Smart, and then make sure the feature is turned on.
Step 2: Install the HP ePrint app
Install the HP ePrint app on your Android device.
  1. Download and install the HP ePrint app (in English) from the Google Play store.
  2. Open the app.
    A Welcome to HP ePrint screen displays.
  3. Tap Activate Now or Skip.
      note:
    Activation is not required to use Bluetooth Smart or the HP ePrint app.
    • If you tapped Activate Now, continue to the next step.
    • If you tapped Skip, you can still print from your Android device. Select your usage data collection option, tap Done, and then skip to the step to print from your Android device.
  4. Type your email address in the Activate using your email box, and then tap Activate.
    The HP ePrint service sends you an email containing an Activation Code.
  5. Check your email, and then note the Personal Identification Number (PIN) code in the email sent from the HP ePrint service.
    Figure : Example of the PIN code
    Image: Example of the PIN code
  6. Return to the HP ePrint app, type the code, and then tap Activate.
  7. When prompted, select your usage data preferences, and then tap Done.
    The required Bluetooth Smart printer suggestion feature is enabled by default.
    Figure : Bluetooth Smart printer suggestion enabled
    Bluetooth Smart printer suggestion enabled
Step 3: Print from your Android device
Use the HP ePrint app on your Android device to print a document or photo.
  1. Make sure your Android device is within 2 meters (6 feet) from the printer.
  2. From HP ePrint app, select the photo or document you want to print, and then tap Preview.
    Figure : Example of the Preview screen
    Example of the Preview screen
  3. The app searches for nearby printers.
    • If a Printer nearby screen displays, tap Yes to connect to the printer.
        note:
      If your Wi-Fi Direct connection is set to Manual, you must touch OK on the printer control panel to connect the printer.
      Figure : Tapping Yes
      Tapping Yes
    • If a preview screen continues to search for the printer and does not display a Printer nearby screen, tap Searching, and then select your printer with DIRECT in the name. For example, DIRECT-C6-HP OfficeJet 250.
      Figure : Tapping Searching
      Tapping Searching
    • If a preview screen displays your printer, it is already connected. Continue to the next step.
      Figure : Example of a connected printer
      Tapping Searching
  4. Tap Edit, and then make any changes to the document or photo with the app editing tools.
  5. Tap Done, and then tap Print.
Frequently asked questions (FAQs)
Review the following list of frequently asked questions about setting up and using your mobile printer with Bluetooth Smart and the HP ePrint app.

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Country/Region: Flag United States

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