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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Printers - Turning Off Web Services

This document is for HP printers that support web-connected printing services.
After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Connected accounts, or no longer plan to use web-connected printing services.
If you are currently using web-connected printing services, the following services and features do not work after you turn off Web Services:
  • HP ePrint: Removes your HP ePrint printer email address and allowed senders list.
  • HP Printer Apps: Removes all scheduled HP Printer Apps.
  • HP Instant Ink: Removes the printer from your HP Connected account, but monthly enrollment and billing continues.
    Without Web Services, the HP server can no longer communicate with the printer to monitor ink levels and send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.
    To continue using your HP Instant Ink service, you must turn on Web Services, and then follow the instructions on the information page to add your printer to HP Connected.
Read the section that matches your printer control panel type for steps to turn off Web Services.

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Country/Region: Flag United States

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