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HP Printers - Setting Up an HP Connected Account

This document is for HP printers that support web-connected printing services.
HP Connected supports web-connected printing services, such as HP Instant Ink and HP ePrint cloud printing. To see if your country/region supports HP Connected, go to HP Connected, and then click the country/region and language menu.
If you registered with HP Connected during printer setup, your printer might already be registered. Go to HP Connected and sign in to your account.

Step 1: Get the printer code

Connect your printer to the web, and then get the printer code.

Step 2: Find the printer code on the info page

Find the printer code on the info page you printed in the previous step.
  • If the printer code is one long code without any spaces, it is valid for 48 hours after printing the info page. If you do not complete the steps to add your printer within the 48 hours, you must print the info page again to get a new code.
  • If the printer code is four groups of numbers and letters with spaces in-between, the code does not expire. If you print another info page, you get a new code. Printer codes printed previously are no longer valid.
  • If the info page does not list a printer code, the printer might already have been added to an HP Connected account. You can remove the printer from that account, or turn off, and then enable Web Services again on the printer. A new info page prints with a new printer code.

Step 3: Use the printer code to add your printer on HP Connected

Sign in to your HP Connected account or create a new one, and then add your printer using the printer code.
  1. On your computer or mobile device, go to HP Connected.
  2. Click Sign In or Create Account.
    If you created a new account, HP Connected sends you a Welcome email.
  3. On the HP Connected homepage, type the printer code, and then click Add.
    If your printer does not display on your HP Connected homepage, click Add a Printer, type the printer code, and then click Add.
    Type the printer code, and then click Add
  4. Type the printer code displayed on the info page, and then click Add.
  5. Under ePrint Settings, click the printer's email address.
    Type a new address, and then click Submit
  6. Type a new printer email address in the text box, and then click Submit.
    • If the address you typed is available: The address updates immediately.
    • If the address you typed is not available: Try a different address, and then click Submit.
    Type a new email address, and then click Submit

Step 4: Set up web-connected printing services

After you add your printer on HP Connected, you have access to web-connected services such as HP Instant Ink and HP ePrint.

Frequently Asked Questions (FAQs)

Review the following list of frequently asked questions related to HP Connected.

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