HP Printers - Turning Off Web Services

This document is for HP printers that support web-connected printing services.

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.

note:
If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
- Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
- To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.

Printers with a touchscreen or LCD display

Turn off Web Services directly from your printer control panel.

Example of a touchscreen display	Examples of an LCD display

On your printer control panel, touch or press the HP ePrint icon, and then touch or press Settings.

If your printer control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove, depending on your printer model.
Follow the instructions to turn off Web Services.

note:
If you did not intend to turn off Web Services and want to continue using web-connected printing services, go to Setting Up an Account on the HP Smart Website

.

Printers without a touchscreen or LCD display

Use the Embedded Web Server (EWS) to turn off Web Services for printers that do not have a touchscreen or LCD display.

Example of a printer without a touchscreen of LCD display.

Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
- For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Find the printer IP address on the printout.
Type the printer IP address into the browser address line, and then press Enter.

note:
Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a login or certificate window displays, complete the information to finish opening the EWS.
- If a website security certificate displays, click Continue to open the EWS.
- If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
On the EWS, click the Web Services tab, and then select Remove Web Services from the Web Services Settings list.
Click Remove Web Services, and then follow the instructions to turn off Web Services.

note:
If you did not intend to turn off Web Services and want to continue using web-connected printing services, go to Setting Up an Account on the HP Smart Website.

HP Printers - Turning Off Web Services

Printers with a touchscreen or LCD display

Printers without a touchscreen or LCD display

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