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HP Customer Support - Knowledge Base

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HP LaserJet Pro MFP M125-M128 - Paper Jam Error

This document is for HP LaserJet Pro MFP M125a, M125nw, M125r, M125ra, M125rnw, M126a, M126nw, M127fn, M127fs, M127fw, M128fn, M128fp, M128fw, M26a, and M26nw.
During printing the printer stops feeding pages, and one of the following messages display:
  • The Attention light blinks, and an E0 error code displays on the printer control panel.
  • Jam in tray 1. Clear Jam and press [OK]
  • Jam in output bin
  • Jam in the document feeder
  • Jam in cartridge area

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the instructions for the next area until the jam is located.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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