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HP Customer Support - Knowledge Base

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HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

This document is for HP Instant Ink customers.
The number of printer pages listed on your HP Instant Ink Account summary does not match the actual number of pages you have printed for the billing cycle. HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.
note:
Only pages printed using HP Instant Ink cartridges are recorded in your printing history.
  1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
    Your HP Instant Ink account page opens.
  2. At the top of the Status area on your HP Instant Ink account page, click the refresh icon to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
    If the printer status is not online, make sure your printer is turned on and connected to the network, then click the refresh icon again.
    Figure : Clicking the refresh icon and making sure the printer is online
    Clicking the refresh icon and making sure the printer is online
  3. Note the Plan, Rollover, and any Additional pages printed. If no Additional pages have been printed, that icon does not appear.
    Figure : Reviewing Plan, Rollover, and Additional pages
    Reviewing Plan, Rollover, and Additional pages
  4. Click View Print History in the Status area for more information about each print job, such as the date and number of pages printed.
    The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle.
    Figure : Viewing Print History
    Viewing Print History
    If you want to make sure your print jobs have been recorded, you can send a print job to the printer, and then repeat the steps.

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