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HP Customer Support - Knowledge Base

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HP PCs - Error: Additional Disk Space Needed To Use The Push-Button Reset Feature To Refresh Your PC (Windows 8)

The screen displays the following error message when attempting to perform a Push-Button Reset (PBR) to Refresh the computer:
Additional disk space needed.
Information in this document applies to the following:
Computers:
  • All HP Notebook PCs
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
Windows 8 is designed to display this error when certain free space requirements are not met. The PBR Refresh your PC feature requires enough space for the image and a 20 percent buffer.
To resolve this issue, create additional disk space by uninstalling applications, tools, or removing the recovery partition using the HP Recovery Manager.
CAUTION: HP recommends backing up personal data before proceeding.
Before removing the recovery partition, complete one of the following procedures to create a Push-Button Reset USB recovery drive or User Created Recovery Media (UCRM).
PBRU
  1. Click Start, type "recovery drive" in the search field, and select Create a recovery drive from the program list.
  2. Select Copy the recovery partition from the PC to the recovery drive to copy the recovery partition to the USB drive. Copying the recovery partition uses a large amount of space and requires a large capacity USB drive. Insert a 32GB USB flash drive and click Next.
  3. Select the inserted USB flash drive and click Next.
  4. Click Create.
  5. Click Finish when the drive is ready.
UCRM
  1. Click Start, type "recovery" in the search field, and select Recovery Manager from the program list.
  2. Under "I'd like to take precautions", click Recovery Media Creation.
    NOTE: If Recovery Manager sends the following message, a recovery image has already been created. Due to license restrictions, only one set of recovery media can be created. If the first recovery media set is incomplete or damaged and this message opens, use another method to obtain new media.
    A set of recovery media was previously created for this computer. Only one set is allowed for each computer.
  3. In the warning screen that appears, checkI Accept and click Continue .
  4. The computer prompts to insert a CD, DVD, or USB flash drive. Insert a 32 USB flash drive into an unused USB port, and click Yes.
  5. Follow the on-screen instructions to save the recovery image to the USB flash drive. Click Finish to close the recovery image creation program.
Click the following document link for more information on UCRM:
HP PCs - Creating a Recovery Image on Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) (in English)
To remove the recovery partition, complete the following procedure:
  1. Click Start, type "recovery" in the search field, and select RecoveryManager from the program list.
  2. Click AdvancedOptions.
  3. Select the Remove recovery partition option and click Next.
  4. When prompted to delete the partition, select Yes, and then click Next.
  5. Allow the removal process to continue, and then restart the computer.
Click the following link to learn more about this error from Microsoft:
NOTE: The preceding link will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

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