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HP Customer Support - Knowledge Base

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    AC Power Cord Safety Recall and Replacement Program

     

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HP Notebook PCs - Stop Error on Blue Screen Appears After Installing Platform Update for Windows 7 from Microsoft

After installing the Microsoft Platform Update for Windows 7 (KB 2670838) and restarting the computer, a blue screen error occurs displaying "PAGE_FAULT_IN_NONPAGED_AREA" text and references a file named Igdpmd64.sys or Igdpmd32.sys.
Figure : PAGE_FAULT error message
 Graphic showing the text igdpmd32.sys and a page fault error message on a blue background
This problem occurs with HP and Compaq notebook computers with Intel + AMD switchable graphics.
To fix this issue, install KB2834140 from Microsoft (in English). In addition to the update(s) from Microsoft, it is recommended to download and install the latest video drivers from HP.
If problems persist, perform the following steps to uninstall the platform update:
  1. Click Start, Control Panel, Programs, and then Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838).
  4. Click Uninstall.
  5. When the Platform update has been uninstall, shut down the computer and power it on again.
For more information about the platform update and systems that can experience compatibility issues, see KB2670838 from Microsoft (in English).

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Country/Region: Flag United States

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