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HP Customer Support - Knowledge Base

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  • Information
    Clarifying Windows 7 and 8.1 Support

    Understanding Windows support policy and learning HP's supported Skylake systems.  View Article

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HP ENVY Notebook PCs - Fingerprint Function Stops Working After System Reset is Performed

The fingerprint function stops working after a system reset has been performed on the computer.
To resolve this issue, perform the following steps to clear the fingerprint database.
  1. Navigate to the C:\Windows\System32\WinBioDatabase folder.
  2. Open the folder.
  3. Delete all files in this folder.
  4. Close Windows Explorer.
  5. Restart the computer.
    The fingerprint function is restored.
note:
Fingerprints must be re-enrolled after deleting the contents in the WinBioDatabase folder.

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Country/Region: Flag United States

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