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HP Customer Support - Knowledge Base

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HP Desktop PCs - Advanced Startup Troubleshooting (Windows 10, 8)

This document is for HP desktop and All-in-One computers running Windows 10 or Windows 8.
This document provides advanced troubleshooting procedures for computers with startup issues.

Troubleshoot specific startup issues

Find a symptom in the following list that matches your computer's condition.

Perform a Microsoft System Restore

If the steps in this document have not resolved the startup problem, use Microsoft System Restore to reset the computer to its original factory shipped state. For more information about System Restore, go to Using Microsoft System Restore (Windows 10, 8).

Additional resources

If you cannot find a solution, contact HP Support for further assistance or to have the computer serviced.
For more information on how to resolve no boot and power issues, go to the following HP support documents:

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Country/Region: Flag United States

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