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HP Notebook PCs - No Sound from Speakers (Windows 8)

This document applies to HP and Compaq notebook computers with Windows 8.
The steps in this document describe how to troubleshoot and resolve many problems when there is no sound coming from the speakers. If you have installed Microsoft Update KB2962407, proceed to the next section, No sound from speakers after installing Update KB2962407. If you have not installed the update, go to the Troubleshooting steps section and follow the steps in order.
If you have a ProBook 440 G3, 470 G3, or 450 G2, go to the No audio after reinstalling the operating system section. For all other computers, start with the next section.

No sound from speakers after installing Update KB2962407

Microsoft has confirmed that after installing update KB2962407, the sound might not work on some Windows 8 computers. There are two options to resolve the issue.
  • Upgrade to Windows 8.1: Upgrading to Windows 8.1 resolves the issue and is the preferred method to correct the issue.
  • Reinstall Update KB 2962407: Microsoft has made changes to the update and it is available to install again as an Optional Update. Installing the new, optional update restores the sound capability of the computer.

Before troubleshooting

Try these fixes before using the troubleshooting steps.

Test external speakers

If you are using external speakers, they might be faulty. Try using another set of speakers with your computer. If the second set of speakers produces sound without problems, the first set of speakers is faulty.

Perform a hard reset

To perform a hard reset, see Performing a Hard Reset.

Troubleshooting steps

If update KB2692407 has not been installed on the computer, use the following steps to find and resolve the issue with the sound.

Restore your computer

If you have tried the troubleshooting steps and your sound is still not working properly, try restoring your computer. Computers that had functioning sound in the past can be restored back to that point. Use HP Recovery Manager to restore all the system files back to a time when the sound was working properly.

No audio after reinstalling the operating system

If you have a ProBook 440 G3, 470 G3, or 450 G2 and have no sound after reinstalling the operating system, follow these instructions to resolve the issue:
  1. While starting the computer, repeatedly tap F10 to open the BIOS.
  2. Navigate to the Advanced tab.
  3. Select built in device.
  4. Check the Audio box.
  5. Save the changes and exit.






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