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HP Customer Support - Knowledge Base

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  • Information
    Web Services Stop Working

    on certain HP Printers, ePrint and Printer Apps are affected. For more information;

    View article
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - Web Services Stop Working

This document is for select older HP printers.
As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:
  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
Review the following for more information.

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Country/Region: Flag United States

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