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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Printers - Install and Use the HP Smart App (Windows 10)

This document is for HP printers and the HP Smart app for Windows 10 computers.
The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.
note:
This document is for the HP Smart app on Windows 10. If you are using Mac or a mobile device, go to Install and Use the HP Smart App (Mac) or Install and Use the HP Smart App (Android, iOS).
The HP Smart app icon

Step 1: Install the HP Smart app

Install the HP Smart app, and then add your printer.
  1. On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.
  2. Open the HP Smart app.
    The app searches for recently installed printers.
    • If your printer displays, click it. If you are setting up a new printer, it might display with Set Up under the name.
    • If your printer does not display, click the Plus sign , and then follow the on-screen prompts to add your printer or set up a new printer.

Step 2: Print or scan documents and photos

On the HP Smart app home screen, click a tile to print or scan an item from your printer, or scan images with your Windows 10 device's camera.
The HP Smart app home screen

Step 3: Manage printer preferences, messages, and supplies

From the home screen, view the printer status and access your HP Instant Ink dashboard, or access printer information, printer reports, or maintenance tasks.
note:
Printer information, reports, and tools vary by printer.
  • View printer status: Confirm your printer is ready for use. A yellow caution triangle displays when the printer needs attention.
  • Check ink or toner levels and order supplies: View the estimated ink or toner levels on the home screen. To order supplies, click your printer, click Supply Status, and then click Order Supplies.
  • Access the HP Instant Ink dashboard: Click the HP Instant Ink tile to open your HP Instant Ink dashboard or enroll your printer in HP Instant Ink.
  • Print reports and access tools: Click your printer, and then click Printer Reports to print reports such as a Printer Status Report, Network Configuration Page, or Print Quality Report. Click Print Quality Tools to perform maintenance actions on the printer.
  • View wireless status and information: Click your printer, and then click Network Information to view information such as the printer's IP address, Wi-Fi Direct name, and network status.
  • View a list of print jobs: Click your printer, and then click See What's Printing to view recent print jobs.
    Not all printer models support this feature.
  • Access the printer's Embedded Web Server (EWS): Click your printer, and then click Advanced Settings to open the printer's Embedded Web Server (EWS).
  • Forget a printer: Right-click your printer, and then click Forget this printer to remove a printer from the home screen.

Step 4: Learn about additional features and resources

From the HP Smart app home screen, explore additional features of the HP Smart app and access support resources from HP.
note:
Some features might not be available for your printer.
  • Print Anywhere: Use your mobile device to send print jobs over the Internet when you are away from your printer. Available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
  • Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.
  • Help Center: Learn about services available with your printer, such as HP Connected and HP ePrint, and search HP Support for how-to and troubleshooting documents.
  • Resources: Find a universal fax driver, and use the Diagnose & Fix automated tool to quickly resolve printing and scanning problems.
    Resources vary by printer and operating system.
  • Settings: Personalize your home screen and get further information such as privacy statements, data collection agreements, feedback opportunities, and more.

Frequently asked questions (FAQs)

Read the following sections for more information about using the app and troubleshooting issues.

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