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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Color LaserJet and Color LaserJet MFP Products - Color LaserJet Printer Cartridge Behavior

In the following HP Color LaserJet ("CLJ") printers and their corresponding print cartridges introduced prior to 2006, the printer ceased printing when it was determined that the print cartridge had reached end-of-life:
CLJ 1500 Printer Series
CLJ 4550 Printer Series
CLJ 2500 Printer Series
CLJ 4600 Printer Series
CLJ 2550 Printer Series
CLJ 4610N Printer
CLJ 2820 Printer
CLJ 4650 Printer Series
CLJ 2830 Printer
CLJ 5500 Printer Series
CLJ 2840 Printer
CLJ 5550 Printer Series
CLJ 3500 Printer Series
CLJ 8500 Printer Series
CLJ 3550 Printer Series
CLJ 8550 Printer Series
CLJ 3700 Printer Series
CLJ 9500 Printer Series
CLJ 4500 Printer Series
The end-of-life determination was based on a variety of factors, including the amount of toner that had been used from a particular cartridge, and was derived from HP’s utilization of industry standard testing procedures on the print cartridge for the relevant model. When end-of–life was reached on these cartridges, a user was required to replace the relevant print cartridge in order to continue printing. Printing stopped in these models, among other reasons, to help ensure the highest print quality for HP’s customers (i.e., to avoid streaky, faded or poor quality prints) and to avoid the waste of other supplies that could result from continued printing. Nevertheless, it is possible that additional toner could have remained in an individual print cartridge when end-of-life was reached.
In later CLJ printer models and their corresponding print cartridges, HP utilized technology that allowed (but did not require) users to "override" the termination of printing described above. HP disclosed that "override" and included instructions for its use in the applicable User Guides. That "override" allows users to continue to print as long as they choose with the following CLJ printer models and their corresponding print cartridges:
Color LaserJet products
Color LaserJet MFP products
CLJ 1600 Printer
CLJ CM1312 Multifunction Printer Series
(Including CLJ CM1312MFP and CLJ CM1312NFI MFP)
CLJ 2605 Printer Series
CLJ CM2320 Multifunction Printer Series
(Including CLJ CM2320FXI MFP, CLJ CM2320N MFP, CLJ CM2320NF MFP)
CLJ 2700 Printer Series
CLJ CM4730 Multifunction Printer Series
(Including CLJ 4730 MFP, CLJ 4730X MFP, CLJ 4730XM MFP, CLJ 4730XS MFP, CLJ CM4730F MFP, CLJ CM4730FM MFP, CLJ CM4730FSK MFP, CLJ CM4730MFP)
CLJ 3000 Printer Series
CLJ CM3530 Multifunction Printer Series
(Including CLJ CM3530 MFP, CLJ CM3530FS MFP)
CLJ 3600 Printer Series
CLJ CM1015/CM1017 Multifunction Printer Series
(Including CLJ CM1015 MFP and CLJ CM1017 MFP)
CLJ 2600 Printer Series
(Including 2600N and 2600NSE)
CLJ CM6030/CM6040 Multifunction Printer Series
(Including CLJ CM6030F MFP, CLJ CM6030 MFP, CLJ CM6040 MFP, CLJ CM6040F MFP)
CLJ CP3505 Printer Series
CLJ HP Color LaserJet CP3520 Printer Series
(Including CLJ CP3525, CLJ CP3525DN, CLJ CP3525N and CLJ CP3525X)
CLJ CP4005 Printer Series
CLJ CP6015 Printer Series
CLJ 3800 Printer Series
CLJ 4700 Printer Series
CLJ CP1210 Printer Series
(Including CLJ CP1215, CLJ CP1215N and CLJ CP1217)
CLJ CP2020 Printer Series
(Including CLJ CP2025, CLJ CP2025DN, CLJ CP2025N, CLJ CP2025X)
CLJ CP1510 Printer Series
(Including CLJ CP1514N, CLJ CP1515N, CLJ CP1518N and CLJ CP1518NI)
In the 2017 600-series CLJ printer models and their corresponding print cartridges, HP utilized technology that changed the cartridge end-of-life behavior.
On these new devices, when a cartridge reaches end-of-life, the end-user is still alerted with a “Very Low” message, but the printer will continue printing without any user intervention. The new “continuous print” allows users to continue to print as long as they choose with the following CLJ printer models and their corresponding print cartridges:
Color LaserJet products
Color LaserJet MFP products
HP Color LaserJet Enterprise M600 series
HP Color LaserJet Enterprise MFP M600 series
  note:
Customers have the option of configuring the printer or MFP to default to the former “override” end-of-life behavior.

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