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Welcome to your HP Support virtual repair center​

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Welcome to your HP Support virtual repair center

Looking to repair your printer, laptop or other HP device? We’re here to help! Learn how to get your HP device repaired and where to check the status online.

  • repair
    I think my PC needs a hardware repair, how do I know?
  • troubleshoot
    I just need to troubleshoot
  • check repair status
    I want to check my repair status
  • failure id
    I have a failure ID code, what do I do now?
  • repair
    I think my PC needs a hardware repair, how do I know?
  • troubleshoot
    I just need to troubleshoot
  • check repair status
    I want to check my repair status
  • failure id
    I have a failure ID code, what do I do now?

HP’s PC Hardware Diagnostics can help with that

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download below:

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, visit the link below and download to your PC:

Learn more about HP PC Hardware Diagnostics

Download HP Diagnostics Windows-Version 1.6.8.0 
  • CLICK HERE: for newer versions of Win10 (Install and stay updated with the Microsoft Store Application)
  • CLICK HERE: for Windows 7, 8.1, and older versions of Win10 (this version is for older operating systems and must be updated manually to maintain the latest diagnostics)

Unable to boot Windows or is Windows locked up?

We get it, you can solve this one on your own

Head over to our diagnostics page where we highlight our top issues for PC’s and Printers and give you multiple troubleshooting options.

Printer troubleshooting
PC troubleshooting

Check your HP repair order status online

HP will provide you with all the available information including shipping information and the expected delivery date. You’ll enter your service order number and then either your email address or the serial number of your product.

Go to the check repair status page

Great, with your failure ID code we can get you some help

Simply enter failure ID code, product number and location. 

* required field

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