Welcome to HP Customer Support - Software and Drivers

1. General Improvements to Web Scan in Embedded Web Server (EWS)
2. Prevent printer from asserting during copy and fax job through ADF
3. Improve network connectivity
4. Enable option to reset password in Webjet Admin
5. Fix to Fax Setup Wizard hung while waiting for Fax Test completion
6. To improve print quality
7. To resolve paper mismatch
8. Improve the printer responsiveness in Power saving mode
9. Improve USB connectivity between Mac and printer
10. Enable configuration of secure proxy server
11. Resolve Web Services setup issue when ports 5222 and 5223 are blocked
12. Enable display of eprint email address on the front panel
13. Enable Protected Management Frame (PMF) router connection

Before starting the upgrade:

• The HP Officejet 6500A Firmware flashing (upgrade) requires a wired network or a USB connection.
• DO NOT upgrade the printer firmware in a wirelessly connected printer.
• If the computer has a firewall installed or enabled, it may block the Firmware Download Utility from accessing the printer. Therefore, please remember to temporarily disable any firewall that may be on the computer, including firewalls such as Microsoft Windows XP Firewall, Sygate, Zone Alarm or BlackICE.

1. Switch on the HP Officejet 6500A series printer and wait until the printer is READY. [The Power light should be on]
2. Double click on OJ6500_E710n-z_R1206A.exe to launch the HP Firmware Download Utility. A list of HP Officejet 6500A series printers detected will be displayed on the screen.
   
   Note: If the Wired network printer you wish to upgrade is not displayed in the detected printer list, click on the Refresh button to scan for printers connected via the wired network.
   
   
3. Click on the checkboxes on the left to select single or multiple HP Officejet 6500A series printers you wish to upgrade.
4. Click on the Update button to start the firmware flashing process.
5. Message showing "The selected printer has been updated successfully" will be shown. Firmware flashing will begin.
   
   CAUTION! Do not interrupt the printer during the upgrade process. Printer maybe damaged if power is interrupted during the firmware upgrade process.
   
   
6. When the printer has sucessfully completed the flashing process, it will automatically print out a Printer Status Report, that will show the new firmware version.
7. Click on the Done button to close the HP Printer Update utility.

No additional prerequisites