Welcome to HP Customer Support - Software and Drivers

• Added support for Windows 10
• Most current version of the software includes all previous fixes and enhancements.

Windows XP:

Internet Explorer:
1. Before software download and install, make sure USB cable is disconnected from PC and device.
2. Click the Download button.
3. When a new pop-up window appears, click the Run button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
4. If another pop-up window appears, click the Run button again.
Note: The file is compressed and may take time to extract and run.
5. Follow the on-screen instructions.

Firefox:
1. Before software download and install, make sure USB cable is disconnected from PC and device.
2. Click the Download button.
3. When a new pop-up window appears, click the Save File button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
4. When the download completes, double-click the most recent file to start the software installation.
5. If an "Open Executable File?" pop-up window appears, click the OK button.
Note: The file is compressed and may take time to extract and run.
6. Follow the on-screen instructions.

Vista, Windows 7, and Windows 8:

Internet Explorer:
1. Click the Download button.
2. When a new pop-up window appears, click the Run button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
3. If an "User Account Control" pop-up window appears, click the Continue or Yes button.
Note: The file is compressed and may take time to extract and run.
4. Follow the on-screen instructions.

Firefox:
1. Click the Download button.
2. When a new pop-up window appears, click the Save File button.
Note: Depending on your connection speed, the file will take some time to transfer to your computer.
3. When the download completes, double-click the most recent file to start the software installation.
4. If an "Open Executable File?" pop-up window appears, click the OK button.
5. If an "User Account Control" pop-up window appears, click the Continue or Yes button.
Note: The file is compressed and may take time to extract and run.
6. Follow the on-screen instructions.

No additional prerequisites