Z6_M0I02JG0K8VJ50AAAN3FIR1020

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

{}

Z7_M0I02JG0KGVO00AUBO4GT60003

hp-support-head-portlet

Actions

${title}

HP Customer Support - Software and Driver Downloads

Z7_M0I02JG0K8QTA0A1420VR43IF3

hp-detect-load-my-device-portlet

Actions

${title}

Z7_M0I02JG0KGVO00AUBO4GT600G0

hp-contact-secondary-navigation-portlet

Actions

${title}

HP Customer Support

Select your model

Let HP find my products

Identify now

HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?

Z7_M0I02JG0KGVO00AUBO4GT600G2

hp-hero-support-search

Actions

${title}

Search all support

All Support
Software, Drivers and Updates
Troubleshooting
How to
Product Information
User Guides

Cancel

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"

Search help

Tips for better search results

Ensure correct spelling and spacing - Examples: "paper jam"
Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
For HP products a product number. - Examples: LG534UA
For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA”
Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"

Need help finding your product name or product number?

Finding your Serial Number
Finding your Product Number

Loading Results

Z7_M0I02JG0KGVO00AUBO4GT60083

hp-share-print-widget-portlet

Actions

${title}

Alert

AC Power Cord Safety Recall and Replacement Program

View article

Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

Z7_M0I02JG0KGVO00AUBO4GT600G3

hp-miscellaneous-portlet

Actions

${title}

Current Step 1 of 3 Identify
Current Step 2 of 3 Download
Current Step 3 of 3 Install

Product Homepage

Z7_M0I02JG0KGVO00AUBO4GT60080

hp-product-information-portlet

Actions

${title}

Software and drivers for

Choose a different product

Choose a different OS

Z7_M0I02JG0KGVO00AUBO4GT60082

hp-software-driver-metadata-portlet

Actions

${title}

Download and Install Assistant

recommended

For the best results we recommend you use our download and install assistant.

Don't ask again

No thanks, I will download and install manually

Download and Install Assistant

HP Support Solutions is downloading

Locate the file in your browser window, and double-click to begin installing.

Wait until the installation has finished then click on continue

Continue

Download and Install Assistant

Solution and Diagnostic Data Collection

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed

Installed Software Details:

HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

Change preferred operating system Select preferred operating system

The detected OS is the operating system that we have detected you are using. We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'

Select an operating system and version to see available software for this product.

Is my Windows version 32-bit or 64-bit?

I don't see my operating system

Detected operating system: Selected operating system: ,

Change

Solution and Diagnostic Data Collection

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed

Installed Software Details:

HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select “Update” to try again.

We were unable to find drivers for your product.

Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system.

Two simple steps to show what drivers are available for your product

1Identify and select OS

Don't know how to identify OS

Follow these steps to find your Windows OS information

1. Click on the Windows search icon. It is located in the lower left-hand corner of your Windows desktop. Search for WinVer.
2. Find your OS and version number on the popup from Microsoft. See adjacent image as example.
3. Use the drop down to select your Operating System version.

What OS do you have ?

Select your Operating System

2Select the version

Don't know how to identify OS version

Follow these steps to find your Windows OS information

1. Click on the Windows search icon. It is located in the lower left-hand corner of your Windows desktop. Search for WinVer.
2. Find your OS and version number on the popup from Microsoft. See adjacent image as example.
3. Use the drop down to select your Operating System version and click submit

What version of OS do you have ?

Select your Operating System version

If your operating system is not listed then HP may not provide driver support for your product with that operating system.

I don't see my operating system Read

We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage. Here is the List

HP Web Product Detection

HP Web Product Detection is starting up

You will be given 2 or 3 prompts in a separate window. You must choose the 'open' or 'OK' options to continue forward.

If you aren't seeing any pop-ups, click here

Waiting for actions to be completed

HP Support Solutions software requirement

If you don't see the dialog box prompts, it probably means you need to install our software. Let's get you started!

Click below to start installing HP Support Solutions

You only need to do this once to guarantee a faster support experience at any time.

By choosing to install, I agree to HP's terms and conditions on data collection. Learn more

HP Support Solutions software requirement

HP Support Solutions is downloading. Please wait for it to finish and follow these steps to install:

Locate the file in your browser window, and click to begin installing.
Choose 'yes' and agree to any terms in the installer window. (This runs in a separate window)
Once installer is complete click the 'continue' button below

Wait until the installation has finished, then click on continue.

Error

It looks like something went wrong and our tool didn't launch.

We're sorry about that, please try again.

Let us detect the drivers you need for this HP PC

Our automated tool will simplify the choices you have to make

Let us detect the drivers you need for this HP PC

Skip the confusion of sorting through all of our drivers and let us detect only the ones you need.

Driver detection is now available for the desktop download experience. Give it a try on your PC!

OK, let’s get started! First, install HP Support Solution Framework.

You only need to do this once to guarantee a faster support experience at any time.

By choosing to install, I agree to HP’s terms and conditions on data collection. Learn more

Show location

HP Support Solution Framework is downloading

Locate the file in your browser window, and double-click to begin installing.

Wait until the installation has finished then click on continue.

Please wait while we find your drivers

Detection was successful but you don’t need any new drivers at this time

Visit the product home page for more support options

Detection not available

The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need.

Driver detection is temporarily unavailable. Please try again later.

Product detection timed out. Please try again