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HP Commercial Desktops, Notebooks, and Mobile Workstations - Wolf Pro Security Management tile missing in WPS Client Manager Dashboard

Wolf Pro Security Management tile missing in Wolf Pro Security Client Manager Dashboard


Wolf Pro Security Management tile missing in Wolf Pro Security Client Manager Dashboard. A user may see one of two possible issues:

  1. No tiles are in the Wolf Security Dashboard.

  2. The Security Management tile maybe missing from the Wolf Security Dashboard.

This article is intended for customers who own a mix of Wolf Pro Security Edition (WPSE) PCs and Wolf Pro Security (WPS) PCs connected to the same tenant ID.


The information in this document applies to the following:


HP Commercial Desktops, Commercial Notebooks, and Mobile Workstations.

Operating systems

Microsoft Windows 11

Effective date


Document Information

Current document version





A discrepancy may be seen when accessing the Wolf Client Security Manager Dashboard.

A discrepancy may be seen when accessing the Wolf Client Security Manager Dashboard. For WPSE licensed hosts the Security Management tile will not be present (shown below). This is because while they both share the same core security features there are differences between the two versions as to how they are licensed.

WPSE Client Security Manager - Dashboard

Screen shot of Client Security Manager

WPS Client Security Manager - Dashboard

Screen shot of WPS client manager dashboard

This does not affect end point security as the core security features are identical for either WPSE or WPS licensed host. The Security Management tile is to show which controller management URL the device is connected to. For support purposes the Wolf Security support team can track this data via the customer provided Tenant ID and there is never a need for a customer to provide the management URL to us.

In addition, for WPSE licensed hosts, if a user attempts to install the customized tenant installer over an existing WPSE installation there is a chance the Client Security Manager Dashboard removes the existing WPSE software. After a reboot the Client Security Manager Dashboard will be empty and the modules for Malware Prevention, Threat Containment and Credential Protection are found missing.

To work around this access the HP support website and enter the SN for the device in the Software and Drivers section and then look for HP Wolf Security for Business under Software-Security. Download and run a copy of HP Wolf Security for Business software after running the customized tenant installer. This will restore any missing security modules. (Example shown below)

Software and Driver Downloads

Software and Drivers image

Software and Drivers

example of driver selection

If unsure about which version of HP Wolf Security currently owned, (WPSE/WPS) verify by accessing the HP Support website. In the Software-Security section under Software and Drivers if the SoftPaq for HP Wolf Security for Business is seen, it is a WPSE licensed host. Alternatively, if the SoftPaq for HP Wolf Pro Security it a WPS licensed host.

Final note, upon license renewal after the WPSE license expires, if the customer purchases a standard license seat for their tenant, once applied the WPSE host it will pull down the Security Management module and the tile should appear.

If reinstalling all the products from the beginning, below are the steps to accomplish that.

  1. Install the Wolf Security Client from the proper source based on your licensing solution. Perform either step 1A, or step 1B, depending on your licensing configuration, but not both.

    Step 1A: For customers that need to reinstall their software completely if they have licensed WPS or a different product where they have a tenant installer, they should install that first and proceed to step 2.

    Step 1B:For customers that do not have a tenant they can install the HP Wolf Security Console SoftPaq (Version Rev A SP144410 File Download) for their model computer and Windows version to the get the main Wolf Security Dashboard from for their PC product and proceed to step 2.

  2. Install HP Wolf Security for Business. This will install SureClick and SureSense modules which include the Malware Prevention and Threat Containment modules or tiles in the dashboard (Version Rev. A SP144125 File Download)

  3. Install HP Sure Recover Softpaq( Version Rev. SP142268 File Download). A to get the HP Sure Recover features or OS Resiliency module or tile in the dashboard.

  4. Install HP Sure Run Softpaq (Version Rev. A SP143883 File Download) to get the Application Persistence module or tile in the dashboard.

SoftPaq Downloads

SoftPaq Description

Release Notes

Download SoftPaq

HP Wolf Security Console


Rev: A

SP144410 Release Notes

SP144410 File Download

HP Wolf Security for Business


Rev: A

SP144125 Release Notes

SP144125 File Download

HP Sure Recover


Rev: A

SP142268 Release Notes

SP142268 File Download

HP Sure Run


Rev: A

SP143883 Release Notes

SP143883 File Download

If this does not work contact HP Customer Support.

Revision history

This document has been revised according to the information below.

List of versions





Initial Release


Legal information


The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

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