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Why is my next shipment marked Shipment Processing?

If your next shipment shows Shipment Processing or Next estimated shipment in 1 week in the Shipment Tracking or Track Shipments section of your account page for more than 5 days, it means HP was unable to retrieve a tracking number from the carrier.

You should still receive your shipment on time. It might already have been delivered. The message on your account page changes when you install the new cartridge. HP is working to make your tracking information available as soon as possible.