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Unable to download and install the HP Smart printer app

Troubleshoot issues if the HP Smart app fails to download from your app store.

Windows

Check requirements and settings to install HP Smart on a Windows computer, or use an alternative method to set up the printer if necessary.

Your computer must meet HP Smart system requirements. If you get an app store message that your computer is unsupported, check the system requirements in the app description.

If a computer update is required, search Windows for and open Check for updates to install any available operating system updates. Try to download the app again.
Make sure your computer is connected to an active internet connection.
Disconnect your computer from a Virtual Private Network (VPN) before downloading the app.
Set your computer to the correct location and time. Click Start > Settings > Time & Language, and then make sure the Date & time and Region settings are correct for your current location and time zone.
Reset the Windows Microsoft Store cache. Search Windows for and open Run, type wsreset.exe, and then click OK. A blank Command Prompt window opens for approximately 10 seconds, and then the App Store launches automatically.
Cancel the App Store prompt to create a Microsoft account. An account is not required to install HP Smart.
Check if your printer supports HP Smart. Go to Mobile printing solutions for HP printers to see if your printer is compatible.

If your printer or computer does not meet the requirements, or download issues persist, use an alternate setup method.

Go to 123.hp.com/setup. Follow the guided steps to download and open HP Easy Start. When prompted to choose an installation option, select Full Software and Drivers.

Mac

Check requirements and settings to install HP Smart on a MacBook or iMac, or use an alternative method to set up the printer if necessary.

Your computer must meet HP Smart system requirements. If you get an app store message that your computer is unsupported, check the system requirements in the app information.

If a computer update is required, click the Apple menu , and then click System Preferences > Software Update to check for and install any available operating system updates. Try to download the app again.
Make sure your Mac is connected to an active internet connection.
Disconnect your Mac from a Virtual Private Network (VPN) before downloading the app.
Check if your printer supports HP Smart. Go to Mobile printing solutions for HP printers to see if your printer is compatible.

If your printer or computer does not meet the requirements, or download issues persist, use an alternate setup method.

Go to 123.hp.com/setup. Follow the guided steps to install the recommended print driver and software and complete the setup.

If the software is not available for your printer, go to HP printer setup (Mac built-in driver) to set up the printer with Apple drivers.

Android, iOS, iPadOS

Check requirements to install HP Smart on a tablet or mobile phone, or use an alternative method to set up the printer if necessary.

Your mobile device must meet HP Smart system requirements. If you get an app store message that your device is unsupported or the app is not available for download, check for and install any available operating system updates in the device settings. Try to download the app again.
Make sure your mobile device is connected to an active internet connection.
Disconnect your mobile device from a Virtual Private Network (VPN) before downloading the app.
Check if your printer supports HP Smart. Go to Mobile printing solutions for HP printers to see if your printer is compatible.

If your printer or mobile device does not meet the requirements, or download issues persist, use an alternate setup method:

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