solution Contentsolution Content

HP LaserJet, HP PageWide Enterprise - Printer does not pick up paper or misfeeds

Use the procedures in this document to resolve issues when the printer does not pick-up paper from the tray, or picks-up multiple sheets of paper at one time.

This issue can occur due to the following conditions:

  • Paper jam

  • Paper is not loaded correctly

  • Paper guides are not set correctly for the tray

  • High- or low-humidity environment

  • Excess static builds up in paper

  • Dirty, worn, or damaged rollers

In addition to the instructions provided in this document, you can view the following video of how to clean the pick rollers.

Follow these steps in the order presented to resolve the issue.