hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro 3001-3008 printers - 'Out of Paper' error, printer does not pick paper

The printer does not pick paper from the input tray and an Out of Paper message might display on the printer software or HP Smart app.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects, such as wrinkled, torn, or bent pieces that might cause a pick issue.

  1. Pull out the input tray drawer, and remove the stack of paper from the input tray.

  2. Remove any bent, wrinkled, or torn paper from the stack.

  3. Check for and remove any obstructions inside the input tray. Make sure nothing blocks the paper.

  4. Load the stack of paper into the input tray.

    Loading paper
  5. Slide in the paper-width and paper-length guides until they rest against the edges of the paper.

    Sliding in the paper-width and paper-length guides
  6. Push the input tray in.

    Pushing the input tray in

Check the paper size and type settings

If the paper settings do not match the type of paper loaded in the input tray, the printer might display an Out of Paper or Tray Empty error message. Change the paper settings from the print settings in the app you are printing from or from the HP Smart app.

  1. Open the HP Smart app, and then click Print Documents or Print Photos.

  2. Browse to the document or photo, and then click Print.

    The Print window opens.

  3. Change the paper settings to match the size and type of paper that is loaded.

    • Media Type: Select the appropriate type of paper, such as photo paper, plain paper, or labels.

    • Paper Size: Select the correct paper size for your print job.

  4. Click Print.

Paper size and type settings are applied.

Print a cleaning page

Use Toner Cleaning Mode to clean dust from the paper rollers.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Open Advanced settings from the HP Smart app or the printer's embedded web server.

    • Open the HP Smart app, click your printer, select Printer Settings if necessary, and then select Advanced settings.

    • Open a web browser, and then enter the printer IP address to access the Embedded Web Server.

  3. Click ToolsUtilitiesPrint Quality Toolbox.

  4. If prompted, enter the Username and printer PIN.

    The default Username is Admin.

    Note:

    You can find the PIN (password) underneath the toner access door.

    Example of the PIN sticker
  5. Click Start to clean the fuser.

  6. Discard the paper in the output bin.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...