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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise - How to stop or cancel a print job (Windows)

Learn how to cancel a print job on HP printers from the printer control panel, a software application, or the Windows print queue.

Select a section below to view instructions on how to stop or cancel a print job.

Cancel a print job from the control panel

Learn how to cancel a print job on HP printers from the control panel.

Note:

The control panel display might vary on each printer model. Some printers will have a Stop button or a Cancel button to cancel print jobs.

To cancel a print job:

Press the Cancel button on the printer control panel to cancel a job currently printing.

If a print job is currently printing, pressing the Cancel button clears the job that is currently printing.
If more than one process is running, pressing the Cancel button clears the process that currently displays on the printer control panel.

Note:

If the print job is too far into the printing process, you might not have the option to cancel it.

Stop or cancel a print job from a software application

Learn how to stop or cancel a print job from a software application.

Typically for most applications during printing, a dialog box displays briefly on the computer screen, allowing you to cancel the print job.

Note:

To cancel multiple print jobs, use the Windows print queue.

Stop or cancel a print job in Windows print queue

Learn how to stop or cancel a print job from the Windows print queue.

From the Windows start menu, select your printer, and then open the print queue window to view the list of print jobs.
- Windows 11: Select the Windows icon on the center of the taskbar, click Settings, and then click Bluetooth & devices from the left pane. Select Printers & scanners, and then select your printer from the list.
  
  In the Printer settings list, click Open print queue to open the print queue window.
- Windows 10: Right-click the Windows icon in the lower-left corner of the screen, click Settings, and then click Devices. In the left pane, click Printers & scanners. Select your printer in the Printers & scanners list.
  
  Click Open queue to open the print queue window.
- Windows 8 and 8.1: Right-click in the lower-left corner of the screen to display the menu. Click Control Panel, and then click Devices and Printers.
  
  Right-click the printer icon, and then select See what's printing to open the print queue window.
- Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.
  
  Right-click the printer icon, and then select See what's printing to open the print queue window.
Right-click the print job that you want to cancel, and then click Cancel.

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"