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HP Elite PCs - HP Auto Lock and Awake FAQ

HP Auto Lock and Awake is an advanced proximity sensor that detects your presence and triggers the computer camera and Windows Hello to confirm your identity and unlock your PC.

See the frequently asked questions to learn more about Auto Lock and Awake.

Note:

HP Auto Lock and Awake has replaced HP Presence Aware on 2022 and later series PCs.

How do I open HP Auto Lock and Awake?

Use this procedure to open HP Auto Lock and Awake.

  1. Click the Search icon in the taskbar, type auto lock in the search box, and then click HP Auto Lock and Awake. The HP Auto Lock and Awake screen is displayed.

How do I set up HP Auto Lock and Awake?

Use this procedure to configure HP Auto Lock and Awake.

  1. Click the Search icon in the taskbar, type power & sleep in the search box, and then click Power & sleep. HP Auto Lock and Awake appears in the list of Power & sleep settings.

  2. Click HP Auto Lock and Awake.

  3. Review the settings options, and then turn features on or off as needed. The settings are saved automatically. It is not necessary to restart the computer.

    Note:

    Depending on your computer configuration, some settings might be unavailable.

What does HP Auto Lock and Awake look like?

See the following information about the appearance of the HP Auto Lock and Awake application.

The main HP Auto Lock and Awake features include:

  • HP Auto Lock & Awake

  • Walk Away Lock

  • Wake On Approach

HP Auto Lock and Awake main screen

How does HP Auto Lock and Awake work?

HP Auto Lock and Awake uses a proximity sensor in your computer to detect your presence or absence. It can automatically lock your PC when you walk away, and then turn on your PC when you approach. When you approach, it creates a seamless logon using Windows Hello.

Note:

HP Auto Lock and Awake might not function in direct sunlight.

Is HP Auto Lock and Awake a camera-based application?

No. HP Auto Lock and Awake uses a proximity sensor to detect human presence or absence based on motion and distance.

How do I install HP Auto Lock and Awake?

HP Auto Lock and Awake software comes preinstalled on certain HP Elite Dragonfly, HP EliteBook, HP Elite x360, and HP EliteOne PCs released in 2022 or later. You can download the SoftPaq from the HP website, or download it automatically using Windows Update.

Note:

HP Auto Lock and Awake does not work without the necessary built-in hardware sensors.

If you have uninstalled the application, or wiped the HP image from your HP computer, follow these steps to reinstall it:

  1. Go to HP Customer Support - Software and Driver Downloads, and then navigate to the product page for your computer model.

  2. Click the + icon next to Driver-Chipset to expand the list.

  3. Click Download next to Intel Sensor Hub Components Driver to download the driver.

  4. Download the HP Auto Lock and Awake SoftPaq that contains the service, app, and provider.

  5. Launch the HP Auto Lock and Awake application, and then follow the on-screen instructions.

What are the recommended settings?

The default settings are preconfigured in the application. There are no additional settings that need to be configured manually; however, you can change the default settings, if needed.

The application can also be set to Managed mode, in which the settings are remotely configured by an IT administrator. In this mode, the settings can be changed only by an IT administrator.

What drivers are needed for HP Auto Lock and Awake?

Use Device Manager to make sure you have all the following drivers.

  • Intel Sensor Hub driver

    • Intel Integrated Sensor Solution

    • ISS Dynamic Bus Enumerator

    • HID PCI Minidriver for ISS

    • Sensor Collection V2 (Microsoft Driver)

  • Intel UHD Graphics driver

  • Intel HID Event Filter

How can I disable HP Auto Lock and Awake?

There are two ways to disable HP Auto Lock and Awake.

  • In the HP Auto Lock and Awake dashboard, turn off the HP Auto Lock & Awake feature.

    Note:

    This does not work if the application is in Managed mode.

    HP Auto Lock and Awake Managed mode screen
  • If the application is in Managed mode, contact your IT administrator. The IT administrator can deploy a policy to turn the feature off.

How long does it take for the wake on presence or walk away lock features to dim or turn on the computer?

The time it takes for HP Auto Lock and Awake to lock after you walk away or wake when you return varies.

  • It takes up to 35 seconds for the algorithm to detect your presence, if the chair is left within the sensor’s field of view (that is, in front of the PC where the sensor senses the chair).

  • It takes up to six seconds for the algorithm to detect your presence, if there is nothing within the sensor’s field of view (that is, neither a chair nor a wall in front of the PC where the sensor can sense them).

After the algorithm detects your presence, the time it takes for the PC to dim and lock depends on the settings in the HP Auto Lock and Awake application.

Why doesn’t my computer turn on when I approach?

Make sure that the sensor angle is correct, and then open Device Manager to verify that all essential drivers are installed.

Note:

HP Auto Lock and Awake works only when the notebook lid or monitor is positioned within a certain angle range:

  • Clamshell mode: 60°–140°

  • Stand mode: 240°–320°

How do I turn off Managed mode?

Managed mode can only be turned off by an IT administrator. The IT administrator must deploy a policy from an HP Manageability Integration Kit (MIK) server to turn off Managed mode.


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