Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

hp-concentra-wrapper-portlet

Actions

HP Elite PCs and HP Displays - HP Auto Lock and Awake FAQ

HP Auto Lock and Awake is an advanced proximity sensor that detects your presence and triggers the computer or display camera and Windows Hello to confirm your identity and unlock your PC.

See the frequently asked questions to learn more about Auto Lock and Awake for HP Elite PCs and Auto Lock and Awake for HP Displays.

Note:

HP Auto Lock and Awake has replaced HP Presence Aware on 2022 and later series PCs.

HP Auto Lock and Awake for HP Elite PCs

See the following frequently asked questions to learn more about HP Auto Lock and Awake for HP Elite PCs.

How do I open HP Auto Lock and Awake?

Use this procedure to open HP Auto Lock and Awake.

Click the Search icon in the taskbar, type auto lock in the search box, and then click HP Auto Lock and Awake. The HP Auto Lock and Awake screen is displayed.

How do I set up HP Auto Lock and Awake?

Use this procedure to configure HP Auto Lock and Awake.

Click the Search icon in the taskbar, type power & sleep in the search box, and then click Power & sleep. HP Auto Lock and Awake appears in the list of Power & sleep settings.
Click HP Auto Lock and Awake.
Review the settings options, and then turn features on or off as needed. The settings are saved automatically. It is not necessary to restart the computer.

Note:
Depending on your computer configuration, some settings might be unavailable.

What does HP Auto Lock and Awake look like?

See the following information about the appearance of the HP Auto Lock and Awake application.

The main HP Auto Lock and Awake features include:

HP Auto Lock & Awake
Walk Away Lock
Wake On Approach

How does HP Auto Lock and Awake work?

HP Auto Lock and Awake uses a proximity sensor in your computer to detect your presence or absence. It can automatically lock your PC when you walk away, and then turn on your PC when you approach. When you approach, it creates a seamless logon using Windows Hello.

Note:

HP Auto Lock and Awake might not function in direct sunlight.

Is HP Auto Lock and Awake a camera-based application?

No. HP Auto Lock and Awake uses a proximity sensor to detect human presence or absence based on motion and distance.

How do I install HP Auto Lock and Awake?

HP Auto Lock and Awake software comes preinstalled on certain HP Elite Dragonfly, HP EliteBook, HP Elite x360, and HP EliteOne PCs released in 2022 or later. You can download the SoftPaq from the HP website, or download it automatically using Windows Update.

Note:

HP Auto Lock and Awake does not work without the necessary built-in hardware sensors.

If you have uninstalled the application, or wiped the HP image from your HP computer, follow these steps to reinstall it:

Go to HP Customer Support - Software and Driver Downloads, and then navigate to the product page for your computer model.
Click the + icon next to Driver-Chipset to expand the list.
Click Download next to Intel Sensor Hub Components Driver to download the driver.
Download the HP Auto Lock and Awake SoftPaq that contains the service, app, and provider.
Launch the HP Auto Lock and Awake application, and then follow the on-screen instructions.

What are the recommended settings?

The default settings are preconfigured in the application. There are no additional settings that need to be configured manually; however, you can change the default settings, if needed.

The application can also be set to Managed mode, in which the settings are remotely configured by an IT administrator. In this mode, the settings can be changed only by an IT administrator.

What drivers are needed for HP Auto Lock and Awake?

Use Device Manager to make sure you have all the following drivers.

Intel Sensor Hub driver
- Intel Integrated Sensor Solution
- ISS Dynamic Bus Enumerator
- HID PCI Minidriver for ISS
- Sensor Collection V2 (Microsoft Driver)
Intel UHD Graphics driver
Intel HID Event Filter

How can I disable HP Auto Lock and Awake?

There are two ways to disable HP Auto Lock and Awake.

In the HP Auto Lock and Awake dashboard, turn off the HP Auto Lock & Awake feature.

Note:
This does not work if the application is in Managed mode.
If the application is in Managed mode, contact your IT administrator. The IT administrator can deploy a policy to turn the feature off.

How long does it take for the wake on presence or walk away lock features to dim or turn on the computer?

The time it takes for HP Auto Lock and Awake to lock after you walk away or wake when you return varies.

It takes up to 35 seconds for the algorithm to detect your presence, if the chair is left within the sensor’s field of view (that is, in front of the PC where the sensor senses the chair).
It takes up to six seconds for the algorithm to detect your presence, if there is nothing within the sensor’s field of view (that is, neither a chair nor a wall in front of the PC where the sensor can sense them).

After the algorithm detects your presence, the time it takes for the PC to dim and lock depends on the settings in the HP Auto Lock and Awake application.

Why doesn’t my computer turn on when I approach?

Make sure that the sensor angle is correct, and then open Device Manager to verify that all essential drivers are installed.

Note:

HP Auto Lock and Awake works only when the notebook lid or monitor is positioned within a certain angle range:

Clamshell mode: 60°–140°
Stand mode: 240°–320°

How do I turn off Managed mode?

Managed mode can only be turned off by an IT administrator. The IT administrator must deploy a policy from an HP Manageability Integration Kit (MIK) server to turn off Managed mode.

Auto Lock and Awake for HP Displays

See the following frequently asked questions to learn more about Auto Lock and Awake for HP Displays.

What are the prerequisites for Auto Lock and Awake?

This feature is only supported on computers with the Windows 11 operating system and Modern Standby.

How do I set up Auto Lock and Awake?

Auto Lock and Awake is turned on by default.

Note:

If you also want to set up facial recognition log-in for Auto Lock and Awake, see How do I set up Windows Hello facial recognition?. These features are only supported on computers with Windows 11.

To set up Auto Lock and Awake on your monitor:

Select Start > Settings > System > Power & battery.
Under Power & battery, select Screen and sleep.
Select one or both of the following choices:
- Select Automatically turn off my screen when I leave to turn off your screen when you leave the computer.
- Select Automatically wake up my device when I approach to wake your computer when you approach the computer.
For more settings, select More options, and then select from the following choices:
- Select Consider me gone when I'm this far away to set the distance at which the user-proximity sensor considers you gone.
- Select Then turn off my screen after this amount of time to determine how much time to wait before your screen turns off after you leave your computer.
- Select Wake my device when I’m this close to determine how close you need to be for your computer to wake when you approach.

You can use the IR camera on the monitor to log in when using Windows Hello.

Note:

Some devices might have more than one user-proximity sensor. You can select which one to use. When a monitor is attached to a notebook that also has a user-proximity sensor, the operating system automatically selects the monitor's user-proximity sensor.

How do I set up Windows Hello facial recognition?

On select products, you can use Windows Hello facial recognition to gain quick, secure access to your computer. You can establish facial recognition by using either the camera on your computer or the camera on your monitor.

For more information about Windows Hello, see Wake your Windows 11 PC when you approach (in English).

Using the computer camera for Windows Hello

Follow these steps to set up Windows Hello facial recognition on a device with a Windows Hello camera.

Download the HP Windows Hello software driver from HP Customer Support - Software and Driver Downloads.
Connect the monitor to the computer, and turn on the computer and monitor.
Right-click the Windows desktop, and select Display settings.
Select the monitor model name, and scroll down to the Multiple displays section.
From the drop-down menu, select Extend desktop to this display.
Select the Make this my main display check box.
Select Start > Settings > Accounts > Sign-in options.
Under Windows Hello, select Set up under Face Recognition.
Under Welcome to Windows Hello, select Get Started. Then follow the on-screen instructions to enroll your facial ID and set up a personal identification number (PIN).

You can now use the infrared (IR) camera on the computer to log in when using Windows Hello.

Using the monitor camera for Windows Hello

Even if your computer does not have a Windows Hello camera, you can still set up Windows Hello facial recognition using the IR camera on your monitor.

Select Start > Settings > Accounts > Sign-in options.
Under Windows Hello, select Set up under Face Recognition.
Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to enroll your facial ID and set up a PIN.

You can now use the IR camera on the monitor to log in when using Windows Hello.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"