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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP+ LaserJet printers - 'We're sorry, something went wrong' error

When setting up your printer, a We're sorry, something went wrong error displays with a UU_400_EB000U0004 or OW_500_OWSID00001 error code in the HP Smart app.

This document applies to HP LaserJet M109e-M112e, M207e-M212e, MFP M139e-142e, and MFP M232e-M237e printers.


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Country/Region: Flag United States

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