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HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10
The HP Cloud Recovery Client allows you to download recovery software to a USB drive. The recovery software works for HP PCs with Windows 11 Professional (64-bit), Windows 11 IoT Enterprise, Windows 10 Professional (64-bit), and Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC).
For a list of products that support the HP Cloud Recovery Client, go to HP Cloud Recovery Supported Platforms.
If your computer model is not listed on this site, see CPS Cloud Support Platform.
To avoid loss of data, you must back up important files, data, photos, videos, etc. before you use the HP Cloud Recovery Client.
For more information on backing up your files, see HP PCs - Backing Up Your Files (Windows 10, 8).
To get started, you need the following:
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A blank USB drive: Must have a minimum of 32 GB.
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An HP computer: Make sure it has Windows 11 Professional (64-bit), Windows 11 IoT Enterprise, Windows 10 Professional (64-bit), or Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC).
Note:If you cannot download the HP Cloud Recovery Client using your PC, you can use another PC to download the client to the USB drive.
Downloading the recovery software
Download the recovery software for your computer.
This software recovery solution is only for specific supported computer models. Go to HP Cloud Recovery Supported Platforms to confirm that your computer is supported before proceeding with this recovery solution.
If your computer model is not listed on this site, see CPS Cloud Support Platform.
Performing an HP System Recovery with your USB Drive
Perform the following steps to recover the computer using a USB flash drive.
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Turn on the computer and insert the USB flash drive into a USB port.
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Turn off the computer by pressing and holding the power button.
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Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives and remove any recently added internal hardware.
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Turn on the computer and use booting options to boot from the USB drive.
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Follow on-screen prompts to complete the recovery.
Installing HP drivers and software after recovery
Once the operating system installation by recovery USB key is complete, HP software and drivers can be installed by performing the following steps.
Without installing Shortcut_to_HPSoftwareSetup.exe
, you cannot install any drivers or applications.
Frequently asked questions
Review these frequently asked questions for information about using the HP Cloud Recovery Client.
Why should I download recovery media from the cloud-based digital service instead of ordering physical recovery media from HP?
HP recommends obtaining recovery media from the cloud-based service for the following reasons.
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Ordered physical media can take up to 10 days to arrive due to fulfillment and shipping processes.
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Reduced down-time for the PC and user.
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All PC form factors are supported. Optical disc drives and media are not required.
What should I do if an 'Invalid Serial Number' error message displays?
If an Invalid Serial Number message displays, re-enter the correct serial number.
What if a 'Model not found' error message displays?
If a Model not found error message displays, perform the following steps.
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Make sure your device is included in the list of supported models.
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Re-enter the correct serial number.
What if there are long delays after I click 'Next' on the Welcome page?
If you experience long delays after clicking Next on the Welcome page, perform the following steps.
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Check your network connectivity.
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Restart the Cloud Recovery app and try again.
What should I do if the recovery repeatedly fails after using the client on a secure network?
If your attempts to use the HP Cloud Recovery Client on a secure network fail, contact the network administrator to get your proxy server, port information, and login credentials.
What if my download attempts keep timing out or failing?
If your download attempts keep failing, do the following.
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Check your Internet connection.
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Check that the system date and time are set correctly.
What if a 'Requested resource is not available' error message displays?
If you get a Requested resource is not available error message, check your network connectivity and restart the process.
What if a 'Disk not selectable' message displays?
If you get a Disk not selectable error message, make sure your USB drive has 32 GB of free space to use.
What if the process fails during the USB format?
If the download process fails during the USB formatting, check for the following items.
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Make sure the USB device has a minimum of 32 GB.
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Make sure the USB device is properly inserted into the USB port.
What should I do if the process fails when applying the file to USB?
If the download process fails when applying the file to the USB device, check for the following items.
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Make sure the USB device is 32 GB or more.
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Make sure the USB device is properly inserted into the USB port.
What should I do if the USB device is not included in the list of boot devices (Windows 11 and Windows 10)?
It might be necessary to disable secure boot in the BIOS in order to start the computer using recovery media.
Use one of the following methods to open the Computer Setup Utility, and then choose your device type below for steps to disable secure boot.
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Turn on the computer and immediately press the f10 key repeatedly, about once every second, until the Computer Setup Utility opens.
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Turn on the computer and immediately press the esc key repeatedly, about once every second, until the Startup menu opens. Press f10.
To navigate the Computer Setup Utility, select menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the f10 key to save the changes and exit from a submenu, or press the esc key to exit from a submenu without saving the changes.
Notebooks
Disable secure boot on notebook computers.
You can now boot from the recovery media.
Desktops
Disable secure boot on desktop computers.
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