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HP Solutions - Get Post-Sales Support

This document provides phone and web support information for HP solutions.

Get support for HP solutions

Use this document to learn how to contact HP support for help with solutions.

Email support

To contact HP Support via email, send an email to PrintSolutions.Support@hp.com and include the following information when submitting your support request:

  • End-User/Partner contact details (name, email, phone number, etc.)

  • Company physical address

  • Issue description

  • Solution Name

  • Solution Version (if available)

  • Troubleshooting already performed

A case manager will take your request and promptly create a case for support.

The support team will reply to your email providing a case number for reference.

Phone support

To contact HP Support for supply or service related help via phone, use the following tables to find the phone number:

Prior to contacting HP for support, please be prepared to provide the following:

  • Solution name (e.g. Capture and Route, HP Workpath, Secure Print, Udocx, etc.)

  • SAID (Service Agreement ID)

  1. Call the country-specific number provided in the following sections:

    • Post-Sales Support for the Americas

    • Post-Sales Support for Europe, the Middle East, and Africa

    • Post-Sales Support for Asia Pacific and Japan

  2. At the first voice prompt, say “Software.”

  3. State the “Software” or “Solution” name, such as:

    • “Access Control”

    • “Capture and Route”

    • “Insights”

    • “Secure Print”

    • “Udocx"

    • "Workpath"

  4. Provide the call agent with your contact information and your Service Agreement ID (SAID) (if you have one). If you do not have the SAID, request that the agent “please use the Provisional SAID process.”

    You will be routed to the Software Support center.

    Note:

    Subscription based solutions do not have a SAID. Support is included for the life of the Term.

Post-Sales Support numbers for the Americas

Country

National flag

Telephone

Argentina

Argentinan flag

0800-345-6588

Bolivia

Bolivian flag

800-171-201

Brazil

Brazilian flag

0-800-709-7751

Canada

Canadian flag

+1 844-732-9070

Jamaica

Caribbean flag

1-800-711-2884

Chile

Chilean flag

1-230-020-7503

Colombia

Columbian flag

601-508-5553

Costa Rica

Costa Rican flag

+506-2539-7435

El Salvador

El Salvadorian flag

Dial 8001785 then 1-800-711-2884 when prompted.

Guatemala

Guatemalan flag

2233-7278

Honduras

Honduran flag

Dial 8000123 then 1-800-711-2884 when prompted.

Mexico

Mexican flag

+52 (55) 5091-2455

Nicaragua

Nicaraguan flag

Dial 18000164 then 1-800-711-2884 when prompted.

Panama

Panama flag

Dial 8000109 then 1-800-711-2884 when prompted.

Paraguay

Paraguay flag

009-800-110303

Peru

Peruvian flag

0-800-70027

Puerto Rico

Puerto Rican flag

1-877-232-0589

Uruguay

Uruguay flag

2904-9730

Venezuela

Venezuelan flag

0-800-136-2585

United States

American (USA) flag

+1 844-732-9070

Post-Sales Support numbers for Europe, the Middle East, and Africa (EMEA)

Country

National flag

Hours

Telephone / Email

Austria

Austrian flag

Monday - Friday

08:00 – 18:00

+43 (0) 1206091224

vasDACHBF@hp.com (Service requests)

mailto:vasDACHsupply@hp.com (Supply requests)

Belgium (Dutch)

Belgian flag

Monday - Friday

08:00 – 17:30

+32 (0) 26264110

vas.benelux@hp.com

Belgium (French)

Belgian flag

Monday - Friday

08:00 – 17:00

+32 (0) 25541750

vas.bf@hp.com (Service requests

vas.order@hp.com (Supply requests)

Bulgaria

Bulgarian flag

Monday - Friday

09:00 – 18:00

+359(0)29358261

vas.cee@hp.com

Croatia

Croatian flag

Monday - Friday

08:00 – 17:00

+385 (0) 17776175

vas.cee@hp.com

Czech Republic

Czech flag

Monday - Friday

08:00 – 17:00

+420 (0) 2460 19752

vas.cee@hp.com

Denmark

Danish flag

Monday - Friday

08:00 – 17:00

+45 (0) 43682303

vas.nordics@hp.com

Finland

Finnish flag

Monday - Friday

08:00 – 17:00

+358 (0) 20388000

vas.order@hp.com

France

French flag

Monday - Friday

08:00 – 18:00

+33 (0) 157324106

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Germany

German flag

Monday - Friday

08:00 – 18:00

+49 (0) 69380789194

vasDachBF@hp.com

Greece

Greek flag

Monday - Friday

08:00 – 17:00

+30 (0) 2112111560

vas.mema@hp.com

Hungary

Hungarian flag

Monday - Friday

08:00 – 17:00

+36 (0) 13285336

vas.support@hp.com

Ireland

Irish flag

Monday - Friday

08:00 – 18:00

+353 (0) 16569759

vasUKIbreakfix@hp.com (Service requests)

vasUKIsupplies@hp.com (Supply requests)

Israel

Israeli flag

Sunday - Thursday

09:00 – 18:00

1809443075

Italy

Italian flag

Monday - Friday

08:00 – 18:00

+39 (0) 269430638

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Kazakhstan

Kazakhstan flag

Monday - Friday

09:00 – 19:00

8(727)3493548

mailto:vas.cee@hp.com

Luxembourg

Luxembourg flag

Monday - Friday

08:00 – 17:00

+352 (0) 24871398

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Netherlands

Dutch flag

Monday - Friday

08:00 – 17:30

+31 (0) 202035155

vas.benelux@hp.com

Norway

Norwegian flag

Monday - Friday

08:00 – 17:00

+47 (0) 22310608

vas.nordics@hp.com

Poland

Polish flag

Monday - Friday

09:00 – 17:00

+48 (0) 22300 0830

vas.cee@hp.com

Portugal

Portuguese flag

Monday - Friday

09:00 – 18:00

+351 (0) 213176350

vas.portugal@hp.com

Romania

Romanian flag

Monday - Friday

09:00 – 18:00

+40 (0) 216550762

vas.support@hp.com

Republic of South Africa (RSA)

South African flag

Monday - Friday

08:00 – 17:00

0800 981894

Russia

Russian flag

Monday - Friday

09:00 – 18:00

+7 (0) 4955437623

vas.cee@hp.com

Serbia

Serbian flag

Monday - Friday

09:00 – 17:00

+381 (0) 11 264 8845

vas.cee@hp.com

Slovak Republic

Slovakian flag

Monday - Friday

08:00 – 17:00

+421 (0) 23300 2640

vas.cee@hp.com

Slovenia

Slovenian flag

Monday - Friday

08:00 – 17:00

+386 (0) 16001427

vas.cee@hp.com

Spain

Spanish flag

Monday - Friday

08:00 – 18:00

+34 (0) 912757782

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Sweden

Swedish flag

Monday - Friday

08:00 – 17:00

+46 (0) 771303090

vas.nordics@hp.com

Switzerland (French)

Swiss flag

Monday - Friday

08:00 – 18:00

+41 (0) 435579108

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Switzerland (German)

Swiss flag

Monday - Friday

08:00 – 18:00

+41 (0) 435579107

vasDACHBF@hp.com (Service requests)

vasDAchsupply@hp.com (Supply requests)

Switzerland (Italian)

Swiss flag

Monday - Friday

08:00 – 18:00

+41 (0) 435579109

vas.bf@hp.com (Service requests)

vas.order@hp.com (Supply requests)

Turkey

Turkish flag

Monday - Friday

08:30 – 18:00

+902123755293

vas.mema@hp.com

UAE

UAE flag

Monday - Friday

07:30 – 17:00

0044 203 564 63 98 (International)

80004441483 (local, hidden option 8)

vas.mema@hp.com

United Kingdom

British (UK) flag

Monday - Friday

08:00 – 18:00

+44 (0) 8456047456

vasUKIbreakfix@hp.com (Service requests)

vasUKIsupplies@hp.com (Supply requests)

Post-Sales Support numbers for Asia Pacific (APJ) and Japan

Country

National flag

Telephone

Australia

Australian flag

1 800 739 350

+61 2 8278 4072

Bangladesh

Bangladeshi flag

Partner support

China

Chinese flag

800-8103888

Hong Kong:

852 3071 2931 (MPS)

852 2802 4098

India

Indian flag

1 800 200 0047

3030 6363 (prefix city code)

Indonesia

Indonesian flag

001 803 440 320

+62 21 408 3503

Japan

Japanese flag

0120 742 594

Korea

Korean flag

1588-3003

Malaysia

Malaysian flag

1 800 885 785 (MPS)

1 800 888 588

New Zealand

New Zealand flag

0800 121 018

+64 9339 1627

Philippines

Philippines flag

1-800-1441-0094

+63 2 395 3329

Singapore

Singaporean flag

65 6272 5300

Sri Lanka

Sri Lankan flag

Partner Support

Taiwan

Taiwanese flag

0800-010-055

Thailand

Thai flag

1800 294 207

02 787 3344

Vietnam

Vietnamese flag

1800 588 868

Web support

To contact HP Support for supply or service related help, follow these steps to submit a web request and be contacted by a support agent.

  1. Go to MyHPSupport.

  2. Sign in with an HP Sign-In account.

  3. In the Use Serial Number field, type the solution name, and then select Create case.

  4. Type the name of the solution and your Service Agreement ID (SAID) number, if available.

  5. Complete the required case information and then select Submit.

    An agent will contact you after receiving your request.


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