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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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How do I fix a Printer not connected to the internet message?

If your printer cannot connect to HP Instant Ink, it stops printing and displays a message.

  1. Make sure your connection is compatible with Instant Ink.

    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

    • USB as the only connection does not work. An Internet connection is required.

  2. Make sure your router is on and connected to the internet. If you have another device on the same router, make sure it can connect to the internet. If the router is not connected to the internet, contact your network service provider.

  3. Check the printer connection to the router.

    • Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

    • Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.

  4. When your printer is connected to the Internet, sign into your Instant Ink account:

  5. Check the printer status in the Status area.

    • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

    • Not ready to print :

      1. Click the refresh button .

      2. Click the browser reload button to reload the account web page.

      3. Repeat up to five times, until the status changes to Ready to print.

  6. If the router is properly connected to the internet, but you still cannot connect the printer, contact HP Instant Ink support for assistance.


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