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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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How do I fix a Printer not connected to the internet message?

If your printer cannot connect to HP Instant Ink, it stops printing and displays a message.

Printers enrolled in Instant Ink require an active internet connection for Web Services to function properly. Web Services uses the internet to enable communication between your printer and its web-connected features, such as ink level and page count monitoring.

Note:

Disconnecting your printer from the internet for an extended period of time or using a USB-only connection can temporarily limit what the printer can do until the internet connection is restored.

For more information, go to Can't print on an HP+ or Instant Ink enrolled printer.

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