solution Contentsolution Content

How do I fix cartridge errors associated with printer enrollment?

Resolve the following enrollment errors when using HP Instant Ink cartridges.

  • Cartridge cannot be used until printer is enrolled

  • This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink

Instant Ink cartridges can only be used in enrolled printers. Instant Ink-ready cartridges become Instant Ink cartridges as soon as they are used in an enrolled printer.

  1. Is your printer enrolled in HP Instant Ink or HP All-in Plan for Print?

    • No:

      • To enroll in Instant Ink, go to HP Instant Ink and click Sign Up Now.

      • If you do not want to enroll, remove the Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice.

    • Yes: If your printer is enrolled, continue to the next troubleshooting step.

  2. Sign into your Instant Ink account:

  3. Click Overview or Printers and check the printer status:

    • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

    • Not ready to print :

      1. Click the refresh button .

      2. Click the browser reload button to reload the account web page.

      3. Repeat up to five times, until the status changes to Ready to print.

  4. Make sure your connection is compatible with Instant Ink.

    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

    • A USB connection to a computer does not work if it is the printer’s only connection. Connect the printer directly to the internet by Wi-Fi or ethernet to use Instant Ink.

  5. Make sure your router is on and connected to the internet.

    1. Use a mobile device or PC on the same network to check the internet connection.

    2. If you cannot connect to the internet through your network, turn the router off and back on.

    3. If the router is not connected to the internet, contact your network service provider.

  6. Check the printer connection to the router.

    • Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

    • Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends, and then plug it back in. Turn the printer and router off and back on if the light is still not on.

  7. Make sure Web Services are on. An interruption of your printer connection to the Instant Ink service can cause connection errors. See HP Printers - Turn On Web Services for more information.

  8. Click Overview or Printers and check the printer status again:

    • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

    • Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

  9. If your printer uses two ink cartridges, try these steps:

    1. Remove the ink cartridges from the printer and set them aside.

    2. Unplug the printer.

    3. Wait 30 seconds.

    4. Plug the printer back in.

    5. Reinstall the ink cartridges.

    6. Check the printer status on your account page again:

      • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

      • Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

    7. If the error message still appears, turn the printer off and back on.

  10. If the error message still appears, contact HP Instant Ink support for assistance:

Additional support options

Try one of our automated tools or diagnostics
Ask a question on our HP Support Community page
Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?