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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

  • Feedback

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Why is my bill higher than expected?

If your Instant Ink bill was not what you expected, there are a few program features to remember.

  • Your monthly bill is based on the pages you print, not the shipments you receive.

  • If you cancelled, you are charged at the end of the billing cycle.

  • You might have been charged for additional pages if you printed more than your plan amount and any rollover pages.

To download an invoice:

  1. Sign into your account:

  2. Click HP Instant Ink > Print and Payment History, then expand the Print and Payment History section.

  3. Select the desired year, and then click Download for a specific billing cycle, or Download All Invoices.


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