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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

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Why is my next shipment marked Shipment Processing?

If your next shipment shows Shipment Processing or Next estimated shipment in 1 week in the Ink Shipment section of your account page for more than five days, it means HP was unable to retrieve a tracking number from the carrier.

You should still receive your shipment on time. It might already have been delivered. The message on your account page changes when you install the new cartridge. HP is working to make your tracking information available as soon as possible.


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Country/Region: Flag United States

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